PRIMERA LINEA DE PLAYA Benalmádena

Yvette

spainhotels · 09 Feb 2024 · GB

1.0/5

“Terrible and stressful. Can’t believe owner expected us to fix electrics.”

To be improved

Dangerous electrics. Hob was faulty. It was self catering and we couldn’t cook anything. Cost us money as we had to eat out. Spent first night in dark till we got someone to get lights back on as electric tripped. Contacted owner who wanted us to turn electric trip switch on but it was in a very precarious place only just in our reach right above a flight of stairs. The next morning none of the appliances worked in kitchen so couldn’t even make a hot drink. Owner came round that evening with an electrician but again we had to spend money going out for food and drinks. First three days were a disaster. Our first night we couldn’t get ready to go to the venue we had travelled to Spain for as couldn’t see to get ready in the dark. This really spoilt our holiday. Second day we were scared of the electrics and even when electric back on the job was too dangerous to use. We were not happy with this property and feel cheated cost wise and would hope the owner would compensate us for out of pocket expenses we incurred.

Feedback from a real guest

Real opinions

What our guests say

Verified reviews from real guests who have already stayed here.

7.4/10 · 6 opinions

The best

Great location near the beach

Well-maintained pools and gardens

General summary

7.4

out of 10

Location 8.74

The location was highly praised for its proximity to the beach and ease of access to local transportation.

Amenities 7.72

Amenities like pools and gardens were well-maintained, contributing positively.

Service 7.70

Service felt inconsistent due to lack of response to queries, but overall service was considered standard for the hotel tier.

Overall Experience 7.70

The overall experience was mixed due to location benefits but marred by service and cleanliness issues.

Food and Beverage 7.23

No specific comments on food and beverage, so standard quality for this hotel tier.

Value for Money 7.18

Given the location and amenities, the value felt acceptable but not outstanding due to cleanliness issues.