Primero Primera

I book directly with the hotel and asked for a quiet room. Unfortunatelly I was given a room next to an apartment under reconstruction for few months which the hotel already had knowledge about. In the morning a was woken up with drill sounds. Then when I tried to take a shower I realised there is no hot water. I had to start my business working day with all these problems. Hotel accepted that there was some technical issue about hot water supply on my floor but they did not know about it until I mentioned the problem. They also confirmed the construction on next doir apartment snd offered to moved me to another room. I had to leave a business client at hotel bar in order to go up to my room to pack and then finish meeting and go out to business lunch. During this process I forget my nightdress inside the bed as well as my toothbrush and toothpaste in the old room. Eventhough reception representative moved me she also failed to check the room and inform housekeeping that the guest moved to another room in hurry so they should check the old room for any items left behind. When I cane back fm business lunch and before my business dinner I wanted to rest in my new room and realised that those items are forgetten in the old room. Neither hotel house keeping nor hotel management were inhouse and only a young receptioned was left behind at 17.30 on a Friday afternoon. She could nit reach her management and could not also get any response from house keeping. I was left frustrated with nothing to sleep in and no way to brush my teeth! This hotel certainly does not deserve 5 star with poor quality of service, standard and lack of procedures!

I agree with other reviews regarding hotel rating: this is, in no way, a 5 star hotel. It needs some maintenance. Breakfast is good but not at the level of variety one would expect from a 5-star outlet. There is no closet in our room of 2. At our arrival yesterday late night, no concierge service to help with luggages. I can go in with details one would expect to have/find in a 5 star. Overall, this is a good 4 star hotel (but still needs a bit of maintenance/improvement). If you are looking for a real 5 star experience, find another option.

We loved it. Beautiful hotel. Rooms are amazing, stuff very helpful. Location in a quiet, very well maintained neighbourhood. Close to metro and proximity to major road. First class shopping district is 20 minutes walking distance.

The room was fnatastic

Amazing breakfast, quiet location accessible to the city, wonderfully decorated rooms. The pool was also wonderful

It has a home-like atmosphere, likely because it’s a converted apartment building tucked into a quiet suburban neighborhood. The on-site garage is convenient, the rooms are relatively spacious, and the breakfast buffet is impressively expansive. We regretted not booking a true 5-star hotel, which would have cost the same but delivered a far more luxurious experience.