Name: Prinsotel La Pineda
Address: Castellet, 72, Cala Ratjada, Spain
Rating: 8.5

Michelle

spainhotels · 21 Jul 2025 · DE

5.0/5

“Perfect stay”

The best

The staff wer really friendly! The room was pretty spacious and the beds were super comfortable! The pool area was nice and the location was great, as you could easily walk to the promenade. At the day of the checkout they let us shower in the afternoon and provided us with fresh towels.

Feedback from a real guest

Hanna

spainhotels · 19 Jul 2025 · SE

0.5/5

“Cons: We are pretty sure we were affected by bedbugs from the start of our stay. We were bitten multiple times during the night and kept waking up, not sure it was bedbugs until we found a ded crushed bug in in the bed that looked a lot like a bedbug because of its colour and size. With the help of a receptionist, we were moved to a new room, but the hotel manager refused any compensation. Instead, we were offered a free dinner and a drink at the bar — which in no way covers the cost of new luggage or the stress, discomfort, and sleepless nights we experienced during our expensive holiday. It felt like he wanted to convince us that we were wrong, and he didn’t want to see either the bites or the photos. He said that: ”bed linens are washed at 60°C” and that bedbugs “hardly ever happen in Mallorca”. We have photos of both the bites and the bedbug, unfortunately the bug appears to be crushed so it may be difficult to see. To make matters worse, we also found another ded insect in the bed, which we don’t know what it could be. On top of that, the room was poorly cleaned when we arrived — dried mucus in the sink, hair on the floor, and visible dirt. That suggests that hygiene is not proberly maintained. The hotel is extremely noisy, with everything happening outside the room clearly audible. The breakfast did also disappoint us since the bred was not fresh, seemed like it had been out for days. We would absolutely not recommend this hotel, especially due to the dismissive and unprofessional handling of a serious hygiene issue like bedbugs.”

To be improved

We are pretty sure we were affected by bedbugs from the start of our stay. We were bitten multiple times during the night and kept waking up, not sure it was bedbugs until we found a ded crushed bug in in the bed that looked a lot like a bedbug because of its colour and size. With the help of a receptionist, we were moved to a new room, but the hotel manager refused any compensation. Instead, we were offered a free dinner and a drink at the bar — which in no way covers the cost of new luggage or the stress, discomfort, and sleepless nights we experienced during our expensive holiday. It felt like he wanted to convince us that we were wrong, and he didn’t want to see either the bites or the photos. He said that: ”bed linens are washed at 60°C” and that bedbugs “hardly ever happen in Mallorca”. We have photos of both the bites and the bedbug, unfortunately the bug appears to be crushed so it may be difficult to see. To make matters worse, we also found another ded insect in the bed, which we don’t know what it could be. On top of that, the room was poorly cleaned when we arrived — dried mucus in the sink, hair on the floor, and visible dirt. That suggests that hygiene is not proberly maintained. The hotel is extremely noisy, with everything happening outside the room clearly audible. The breakfast did also disappoint us since the bred was not fresh, seemed like it had been out for days. We would absolutely not recommend this hotel, especially due to the dismissive and unprofessional handling of a serious hygiene issue like bedbugs.

Feedback from a real guest

Lizaveta

spainhotels · 17 Jul 2025 · PL

5.0/5

“A perfect hotel to enjoy your first trip to Mallorca!”

The best

A high standard hotel that made our first trip to Mallorca unforgettable! The rooms were comfortable and clean, had everything we needed, we especially appreciated the refrigerator where we could store food and drinks. The room was cleaned daily and very well. The territory of the hotel is beautiful and well-maintained, several swimming pools, recreation areas, even private tennis courts (for a fee). Special mention goes to breakfast because it was amazing! A huge selection of dishes for every taste and diet, fresh fruit (sweet watermelon every day), a huge selection of sausages and cheeses, freshly cooked egg dishes, pancakes, and most importantly, delicious fresh baked pastries! Baguettes, breads, croissants - everything was incredibly fresh and tasty, we enjoyed it every day, so a special thanks to all the kitchen staff! The location of the hotel is also great, there is a large supermarket within a 2 minute walk where you can buy food and drinks, also a bunch of local souvenir stores and restaurants. The walk to the most beautiful beach in the area (Cala Agulla) took about 10-15 minutes. There is also a lovely ranch near the hotel where we took a horseback ride. Definitely one of the best hotels I've been to!

To be improved

Sometimes the Wi-Fi didn't work well in the evenings, otherwise it was great! I would also add more photos of the room itself here on Booking (there's only a photo of the bathroom).

Feedback from a real guest

Jenny Rose

spainhotels · 16 Jul 2025 · IT

5.0/5

“Thank you! Id come back”

The best

Everything’ highly recommended

Feedback from a real guest

Lottie

spainhotels · 13 Jul 2025 · GB

4.0/5

“Lovely hotel, good facilities and close to beaches and the sea front”

The best

The rooms were comfy and the adults only pool was a good addition to the other pool

Feedback from a real guest

Rachel

spainhotels · 12 Jul 2025 · GB

5.0/5

“Lovely pools, great location, food was tasty and a good variety. The staff are very friendly and helpful and the cocktails were delicious! · Cons: The only thing I could slightly moan about was that the entertainment was a bit loud during the day, but it isn’t on all day. It’s great for kids though, they loved it.”

The best

Lovely pools, great location, food was tasty and a good variety. The staff are very friendly and helpful and the cocktails were delicious!

To be improved

The only thing I could slightly moan about was that the entertainment was a bit loud during the day, but it isn’t on all day. It’s great for kids though, they loved it.

Feedback from a real guest

Prinsotel La Pineda