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Verified reviews from real guests who have already stayed here.
The location is excellent, close to metro and amenities.
Some issues with the app for check-in, but generally good service overall.
The apartment was very clean, which is commendable.
Standard quality for this hotel tier; nearby food options available.
Amenities are decent, but some inconveniences were noted.
Overall a very positive experience with minor drawbacks.
“Really enjoyed staying at the apartment had everything we needed for our stay in Madrid.”
Very spacious and beds were very comfortable. Had everything we needed for our stay in the apartment. Metro was 5 mins walk so very convenient. Also supermarket to buy all your essentials was also 5 mins away from apartment.
The entry to the apartment could be explained abit better as we were told someone from the company would have to let us in as we arrived in the early hours of the morning. plus everything is on the app and my phone wasn’t working so was stranded. After an hour of messing with my phone i got it roaming and mananged to figure it out as to how to enter the apartment. Was complicated as never used this system before.
“Please request property owner to refund my deposit EURO200 to my credit card account.”
ok , I have to eat breakfast outside.
The property send me an email 2-3 hours before checked in that they need EURO 200 deposit urgently otherwise they will not send me password to open the gate. Till date they havent return me the deposit to my account. Last moment email put me and my family very panic while we are about to check in. Booking.com must informed me before this booking.
Puerta de America en Madrid · Madrid
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