Punta Me Beautiful Apartment in Plaza España

I could not get in

6th floor with no elevator and very old stairs. The apartment had humidity smell. The towels were wet, the shower was leaving the bathroom full of water, mattress very unconfortable and old the cealing wood was moldy and burned. It was food from previos people. The brush and mop were full of hair and in the middle of the bathroom. VERY EXPENSIVE FOR WHAT IT'S OFFERED

6th floor with no elevator, WiFi was not working for the whole 3 weeks we spent there. The shower overflows every time you use it making it incredibly stressful to get ready every day. Found dirty towels when checked it that have been replaced after request. In general the place is not the cleanest

Communication from property was atrocious evidently based in Mexico and using AI to communicate. This place should not be on BOOKINGS. Only access was to have full internet and using your phone to unlock the front door and the apartment door. It was disgusting, when I was eventually able to get into the property after 2pm, and after climbing 6 stories with a narrow spiral staircase, I found the property to have been inhabited by someone. Place was tiny with beds just about 10inches above the floor and somebody had been sleeping on one of the beds, place smelt, there was a dirty towel hanging over the shower screen, floor was dirty, dishes and cloth on the sink and a floor mop bucket sitting in the middle of the floor. I closed the door and left.

Better book a different accommodation, even at a higher cost, if yoy don't want your stay in Madrid end up as a disaster. Check in experience took more than 2 hours as remote kep app was not working and a physical key had to be delivered. During that time we had to wait outside in the sun. While the owners were constantly providing false information, hamging up the phone on us multiple times and called us liars. The apartment us located at 6th floor with no elevator. AVOID IT if you are travelling with heavy luggage. No AC as opposed to what stated in the website. Wifi was terribly slow and got completely disconnected numerous times. When I called the owners to report it and ask fir assistance, I was the random excuse "There is governemntal activity in this area that makes the internet slow at times". I cannot determine if it is true or not but what I can say for sure is that I come often to Madrid and stay is area a lot and never had such a connectivity issue, let alone have I never heard the goverment activity excyse.

Apartment is on the sixth floor without elevator.