Refugi De Les Aguiles

Neža

spainhotels · 09 Aug 2024 · SI

3.5/5

“Good”

The best

The pool, the villa is well equipped in terms of appliances and everyday utensils, every room is air-conditioned, many activities (swimming, table tennis, billiards, hand football), close to shops (for this location it is mandatory to have a means of transport), spacious. The villa is a completely private accommodation, so you have a lot of peace as a result.

To be improved

Cleanliness, it was not dirty, but hardly a satisfactory level. The beds are very bad, they are not even "real" beds, but some kind of metal inserts and a mattress on top of them, by the end of the week we all had backaches. The agency that arranges the accommodation is otherwise very responsive, which is commendable, but extremely unprofessional. We were accused of destroying the pool (or pool motor) and until we got Booking.com involved in solving the false accusations, we had problems. They argued over the phone, wrote rude, accusatory texts. We did not meet the owner personally (despite the fact that he allegedly filed a false complaint), but all communication with him was through the agency.

Feedback from a real guest

Monty

spainhotels · 25 Sep 2023 · GI

5.0/5

“Very happy with everything. Staff was very helpful”

The best

everything was so clean

Feedback from a real guest

Real opinions

What our guests say

Verified reviews from real guests who have already stayed here.

8.6/10 · 7 opinions

Spacious property

Great amenities

General summary

8.6

out of 10

Service 9.05

Communication through the intermediary was described as very good, and issues were managed effectively.

Amenities 9.05

Amenities including the pool, ping-pong, and fruit trees were highly appreciated.

Overall Experience 8.65

Overall, guests had a great time, despite minor issues.

Location 8.55

Location is described as quiet and tranquil, enhancing the overall experience.

Value for Money 8.55

Overall good value perceived, with some concerns about waste management responsibilities.

Food and Beverage 8.55

Complimentary breakfast and drinks were positively noted.