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Verified reviews from real guests who have already stayed here.
The hotel's proximity to a park and other key attractions was a standout feature for guests.
The staff's friendliness and helpfulness were highlighted in most reviews, with a few mentions of slow response times.
Most guests had a positive overall experience and would recommend the hotel to others.
Spacious rooms with good amenities, although some guests noted issues with the bathroom and digital key system.
Guests appreciated the cleanliness of the rooms, bathrooms, and common areas.
Breakfast and dining options received positive feedback overall, although some guests desired more variety.
“Very good”
Spacious, great location next to the park. Window coverings so the apartments can get very dark for sleep. Plenty of space in the bathroom.
Only a bath, the shower handle didn't have a place to put it high up. Only a digital phone key, so make sure your phone doesn't die.
“WE DID NOT ENJOY OUR STAY WOULD RATE THIS ZERO OUT OF TEN”
LOCATION WAS EXCELLENT
WE HAD NO AIR CON FOR 4 NIGHTS AT TEMP. 98DEGREES WHICH WAS UNBEARABLE. WE HAD TO DEFROST THE FREEZER BEFORE WE COULD USE IT. OVEN WITHOUT AN OVER GLOVE. KITCHEN TAP HANGING OFF HAD TO GET PLUMBER IN. SHOWER PRETTY USELESS AS IT WAS TOO HIGH AND COULD NOT BE ADJUSTED AND SHOWER CURTAIN ABOUT ONE FOOT SHORT - HAD TO MOP UP FLOOR AFTER EVERY USE. WE WERE LOCKED OUT OF MAIN ENTRANCE AS FAULT ON DOOR. NO PROPER KEY WAS LEFT FOR US. NO DISHWASHER OR TUMBLE DRIER.NET CURTAINS HANGING OFF RAIL. APARTMENT VERY TIRED AND DATED. WE HATED OUR STAY THERE. OUR 8TH TIME TO MADRID AND THIS APARTMENT WAS THE WORST EVER.
“Superb”
“Superb”
Very good location.
“Exceptional”
Customer care, comfortable bed, cleanliness, spacious bathroom, quality toiletries, good view, quietness, room service, adequate lighting, wi-fi, coffee/tea facilities, desk or work area, climate control, ample storage, security, and convenient location.
“Good”
They where helpful
The AC didn't work
Retiro II · Madrid
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