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Verified reviews from real guests who have already stayed here.
The location received consistent praise, being close to the park and transportation.
Not specifically mentioned in reviews, assumed standard quality for this hotel tier.
Although there were issues with communication, the initial correspondence showed willingness to assist.
Mixed reviews with significant issues, but some positive aspects noted.
Positive mentions of the kitchen amenities, but issues with the air conditioner and hot water.
Considered excessive charges for check-in and check-out times.
“Great location!!!”
The link to get the code to open the street door and the flat door was easy to use. We did not understand in the beginning but the host explained to us how to use it. It was very good. The location is very good as well, it's just in front of the most beautiful park in the city.
I did not like that after our stay the host wanted to charge us 150 euros for damaging the table. We did not damage, she said it was a glue on the top table and said to Booking.com we have done "multiple scratches", we haven't. I recommend to take pictures when you arrive and report to the host if you find any anomalies around. Something else I did not like was how difficult was for us to get upstairs, I didn't expect the stairs to be so small. If you are a big person, overweight or not fit, this stairs might be a hazard during the night going to the toilet.
“Exceptional”
Joanna is a really lovely host. You don't even have to ask her about the best restaurants in town - she recommended them herself! The location of the apartment was great. Close to the center, but also a wonderful park. Just wait until you see that terrace <3
“Superb”
Very well appointed apartment in a fantastic neighbourhood. All modern appliances and with unusual wet weather the washer/dryer was ace.
Steep steps up to mezzanine bed not best for oldies but there was a comfortable alternative.
Retiro Park-Roof Top Studio & Huge Terrace · Madrid
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