Rocío Duplex Apartment

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90 m²

Maisonette

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Real opinions

What our guests say

Verified reviews from real guests who have already stayed here.

The best

Excellent location (Triana, easy walking access)

Spacious, modern and newly renovated apartments

Well-stocked modern kitchen in some units

Decor and overall apartment aesthetic

General summary

0.0

out of 10

Service 1.00

Mixed service: initial stay experience had major failures (no check-in instructions, unreachable host, unhelpful AI chatbot, privacy invasion), but the management later engaged proactively, communicated clearly during the refund process and issued a full refund — hence a mixed-to-positive assessment.

Location 1.00

Consistently praised: described as an excellent location (Triana), beautiful neighbourhood and convenient for walking — multiple reviewers highlight location as a major positive.

Amenities 1.00

Amenities were inconsistent or missing: reviewers report no basic supplies (toilet paper, towels, shampoo, extra blanket), empty first-aid kit, no vacuuming and general lack of expected amenities.

Cleanliness 1.00

Multiple reviews report serious cleanliness problems: property was not cleaned despite included service, strong mold/humidity smell, rummaging through belongings reported, broken/unclean bathroom fixtures and general unclean conditions.

Room Quality 1.00

Mixed room quality: some units newly renovated, modern and clean with a well-stocked kitchen, but others had broken fixtures (toilet, dryer), issues with doors/locks, noisy ground-floor rooms and an overall guest-experience shortfall.

Value for Money 1.00

Perceived poor value: guests complained about extra charges (demanded €35), unfulfilled promises (cleaning included but not performed) and feeling the stay did not match what they paid for.

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Rocío Duplex Apartment · Seville

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