Rodrigo de Triana Courtyard by Valcambre

The apartment is in a quiet location and is situated near supermarkets. It is well located for Seville's main sites.It was clean and well equipped although it would have been useful to have instructions for the appliances. We found the apartment cold and it was not easy to find the controls for the central heating. There were only thin duvets on the beds and when we contacted the Agency we were simply told to 'put the heating up' as only thin duvents were available This was most unsatisfactorry as we were both cold at night. In the booking process it was confirmed that someone would be present to let us in to the apartment when we first arrived. Whilst we were on the plane from the UK to Seville my husband (who was remaining in the UK) received a message saying no one would be available to meet us! He then had to resort to international phone calls/texts to ensure that we were aware of this fact and contacted the agency to ensure that someone did indeed meet us. However this matter was only satisfactorily sorted out when we landed in Seville and my friend (who speaks Spanish) contacted the agency to complain. A person was then dispatched to enssure we gained entry to the apartment The entry to the apartment is via a code on an app which must be downloaded onto your mobile phone. This did not work satisfactorily and it took us on avaerage 5-10 minutes to gain entry each time. When we complained we were told that no one had complained before and consequently nothing was done to help!

The beds were stiff - could use a foam topper. Also, I have stayed in numerous private apts and homes in many countries and am used to the owners providing the basics for cooking so that you don’t have to purchase things like tea, cooking oil, sugar, and a few basic spices. The apt only had salt & pepper.

Unfortunately the power to our apartment went off, had to phone the telephone number provided and took about 40 minutes to resolve, as we couldn't find the fuse box, which should have been marked accordingly.

Air conditioning in rooms ok but in living room was not working.