Royal Marine Golf V By Paramount Holidays

3 loungers on terrace but only one had mattress.

Could not use the main aircon unit as it leaked water (Did report it) Family of 4 but only 1cover for 3 loungers and even that 1 was so dirty couldn’t use it without a towel

The property was falsely advertised to have a pool. When we arrived there was no pool. It was completely drained and the whole place was falling apart. Upon arriving we met one of the staff who showed us to the apartment where he demanded we drive to an ATM and withdraw the cash for the property as he doesn't have an EFTPOS machine.... Card payments were listed as an option in the advertisement on booking.com as well as a swimming pool. No mention whatsoever that there would be no swimming pool. All of the photos on booking.com are of a lovely pool. Royal marine then agreed to give us a 20% discount for falsely advertising but have not gone through with the payment. I've asked several times why it's taking so long to which they just keep lying. The photos and information about the facilities on booking.com are a complete lie and both royal marine and booking.com should be ashamed.

I was EXTREMELY disappointed this time as I was told 2 days before I arrived to inform me the pool was being. renovated so was unable to cancel to change location I was also told we could use the facilities across and down the road This was not an option especially if I had brought my grandchildren The pool was not worked on the entire time I was there It was obvious that this pool had been worked on for a few weeks not what I was told by the seller that they had only just been told That’s a lie No financial reduction offered This property has 2 options on your website which does not advise that the pool is out of action which I feel is not morally correct The actual apartment does not see the sun in the afternoon so no where else to sunbathe As a valued genius member I am disappointed Your thoughts would be appreciated with a proper explanation