S'Alqueria

The showers could do with updating

The villa was a nightmare to find. We had to call the 24 hour Homerti emergency line to help us find the villa as there were no directions given from the airport, road numbers or names. Once Homerti confirmed we were on the right road, we found multiple villas called "S'Alqueria" on the same road. We later realised that this translated into "farmhouse" of which there were many. Simply giving GPS coordinates, which Google Maps doesn't understand, is not acceptable. Homerti should provide directions from the airport with road numbers, photos of the front gate, and state that the villa is "S'Alqueria 6-9". Providing the location through "What 3 Words" would also have been very useful to locate the villa. The "Welcome pack" was not welcoming at all. It just contained the wifi code, and information about communal rubbish bins. The bin information was totally inaccurate for the villa as the nearby town of Campanet doesn't have communal bins. Fortunately the pool man offered to take our rubbish away. The villa could be made more welcoming through providing a minimum of milk, bread, cheese, coffee (especially as we only found the villa after midnight due to flight delays), but there wasn't even any salt or pepper, cooking oil, or anything in the food cupboards. We even had to buy our own cloths and sponges to wash the dishes. The "Welcome pack" should provide information such as locations of nearby supermarkets, places of interest, places to eat, how the TV works, how to use the hob (we had to contact Homerti who sent the owner round), and so much more. The villa was "tired" and could benefit from money spent on things like new towels, some pool towels, more mugs, etc. Be prepared to be woken up by the neighbour's cockerel too ... 3.30am was his favourite time!