Sant Josep Loft

First I was talking to I can only guess is the owner or host, then I was talking to Winahost, who didn't explain why they were taking over talking to me, so now I'm talking to another person? That's very weird and confusing. Then I get passed over to another company called Halo who also don't explain themselves clearly. So now I'm talking to a 3rd person/company. Then I was passed on a 4th time to the check in person. The only person who explained themselves well, how it works and what I had to to do. 1) I should not have been passed around between 4 people. I am autistic and this was very confusing, I think it would be even for a neurotypical person. 2) I was not getting my questions answered about the bizarre invoice which said I owed some money, which after talking to booking.com customer services I found out this was not true. Winahost completely ignore direct messages on booking's own webchat until you complain about them. 3) You have to sign a contract, pay a huge deposit which is much higher than most places and give a lot of details. As an autistic adult this took me a long time to gather all the requested info and was mentally exhausting. 4) The apartment was disgusting! There was black mould everywhere, the kitchenware looked like it was put back without being washed, there was rubbish swept under bed, the shower had massive cracks in the walls, the so called balcony was a not really a balcony, more of a storage area. So that was incorrectly described. 5) Winahost were replying to my complaints with really strange answers, so this autistic brain had to work overtime to understand their terrible gramma and random comments. They were not supportive or helpful. I had to fight. I had a full meltdown after travelling all day and coming into a warzone. They forced me to stay for one night then told me I had already left. Yes it made no sense. 6) There was no way to block out the light and there is no aircon only an old fan.

Cleanliness of property was below standard. Strangely the cleaner turned up on our second day, let herself in ( we were in) and then realised she'd arrived at the wrong property - not very encouraging!

Hygiene issues: the duvet had no cover and the coverlet there had not been cleaned (covered in twigs, burrs and dried strains from being taken outdoors). Complete lack of communication by management: they did not respond to requests to get a duvet cover (I was there 3 nights) by text and via the Booking.com app where I only received automated messages. The check in person tried to help me with this, in vain. Unacceptable.

Lack of soap and shower gel.