Santa Catalina Patio Andaluz Moderno

The door locks at the gate have issues

However, there are a couple of things that could be improved. The apartment wasn’t as clean, and one of the showers wasn’t working properly.

The toilets were smelly.

Communication was poor at every stage. Unfortunately our stay at Santa Catalina Patio Andaluz Moderno was not a happy one. We overlooked a message that arrived a few days before our stay. This message/notice required a Bond payment in order to gain entrance to the apartment. As we had not paid this key money/bond we had a lot of difficulty getting into the apartment, without knowing why. After many failed and frustrating attempts we phoned for help and were admitted promptly. Whilst traveling, it’s common to receive a lot of messages from different booking agents and it’s very easy to overlook one or two. I think it would have been better to have been informed of this additional payment when making the booking. Alternatively, it could be included in the overall cost. The video instructions for finding the apartment within the complex were not very clear. We also found that the Smart Rent App did not always open the street door and I would advise guests to always take the physical key when leaving the building. We did not discover that we didn’t have a WiFi connection until later that night when we also discovered there was no hot water. The WiFi code advertised on the app and in the apartment were out of date. These problems were fixed the next day but we were not informed of this until we made enquiries. The pillows were thin and the beds not very comfortable. A frying pan required extensive cleaning prior to use and this wasn’t easy as there were very few cleaning products or cloths provided.

Never find the cleaning lady for luggage storage