Santa Cruz Spacious Apartment - 2 BR - Historic Center - WiFi & AC

The terrace was not accessed from the apartment & didn’t feel very welcoming (the only chair was removed after day 1) & there never was a table (as per the advertised photos) The very steep stairs up 2 stories make this apartment accessible only to the fully mobile. This was not indicated in the Booking.com website.

Washing machine not working proprelly The terrace is not accessible (photo makes believe it is). Not child friendly, neighbors complain from not much. Communication difficult for the entrance (it asked me 3 times my arrival time, the day of my arrivals it was mentionned i need to say if we need bed sheet, and at the end i could not find the code for the key lock, this mixed with long touristics recomandation) It is a non smocking appartement, but it smells cold cigarette.

Central light not working in main bedroom, host didn't respond to my message about this. Very little surface space in kitchen, nowhere to put your shopping etc. Washing machine very old, didn't spin clothes properly - suggest it needs replacing or removing.