Santutxu Apartamento Elegante con wifi y Parking

It would have been helpful if I had been informed upfront that I would be sent details of how to enter apartment by email on day of arrival. I was worried 24 hrs before leaving that I did not know how to gain access to the apartment, when clearly sending a code on the day is done to minimise risk of others gaining unauthorised access. I also needed to work out how to open the padlock to access the key - this wasn't obvious and a brief video showing how it is done would be helpful. I got it done after 15-20 minutes after a few worried txts to my sister (who has done this before) and the hosts. In the end it worked out well.

The fridge is not working, so we had to buy ice to preserve our food. The freezer is completely blocked by ice, and the cold does not circulate to the fridge, whose door does not close properly. Wifi instructions are not written on walls or instructions, and we had to get the password from the router.

Dangerous neighborhood with drug use at night on the sidewalk below the house. Small parking suitable only for small cars and We parked in an open, dangerous area ,apart from the apartment building 300 meters away . Difficult with suitcases and small children Very dirty towels and they did not give us clean towels when we asked. We bathed the children with disposable paper... They informed us that if we check in after 21.55 there would be a charge of 20 euros and after 24:00 50 euros Look in another room or better stay on the street ! !