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Verified reviews from real guests who have already stayed here.
Consistently praised for excellent, attentive service across multiple reviews.
Well-located near the beach and shopping, a major point of praise.
Highly praised for variety and quality, with excellent breakfast options.
Overall experiences have been very positive, with many guests returning frequently.
Rooms are clean, but some guests noted issues with reserved pool loungers.
Rooms are adequate, clean, and provided enough storage, but some guests felt the hotel is a bit older.
“Disappointing service and rigid policies overshadowed an otherwise decent resort.”
Pool spa and food quality
Stayed 7 nights at a supposed 5-star resort; service and hospitality did not meet luxury standards. • On arrival, staff gave information sheets but offered no explanation of facilities. • About 90% of guests were German; felt excluded and overlooked. • First night: Husband denied restaurant entry over shorts despite inconsistent enforcement—others wore sports attire and flip-flops. • Asked to pay extra to dine elsewhere where they did allow shorts, even though meal was prepaid. • Promised compensation for the incident; nothing provided. • Hotel director was cold and condescending, offered criticism rather than apology at checkout. • Restaurant service left side: waited over an hour for food, no drink refills, ignored by staff. • Right side: Crina provided exemplary service—attentive and professional. • No drink menu or price transparency during dinner; charged at checkout. • Pool bar banned swimwear, even for kids—impractical and detracted from a relaxed resort vibe. • Food and spa/pool facilities were good, but poor service, rigid rules, and unfriendly attitudes ruined the experience. • Lack of warm, genuine hospitality means we will not return.
“Great Hotel”
Great Hotel unbelievable breakfast Everything great
Nothing
“Best hotel in GC”
It is still the best hotel in Gran Canaria. The hotel is excellent and the food is amazing. Wish I could go more often!
“Exceptional”
“Exceptional”
Great location next to the beach
No one under the game if 60
“Enjoyed , but thought was over priced and daft”
Position Downstairs decor
Room in need of decoration Pillows lumpy Hotel pleasant but felt it was trying to hard
Seaside Palm Beach · Maspalomas
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