Name: Sercotel Hotel Europa
Address: San Martín, 52- ( Reception C/ Triunfo 5), San Sebastián, Spain
Rating: 8.4

tomlM7175RQ

spainhotels · 06 Apr 2026 · KILLARNEY, COUNTY KERRY

2.0/5

“Disappointing - would not stay again and could not recommend.”

The best

I am reviewing this hotel as somebody who ran my own hospitality business for 27 years (9.6 rating on Booking.com). We had two superior rooms - 315 & 415. Cost 492.38 Euros per room for 3 days. Total 984.76 Euros. Room only. The outside of the building was lovely. The reception staff were not warm or friendly. The Lobby area was nice and modern. No bar or restaurant. No atmosphere. No soft music. On our second night we went to the Hotel De Londres which was nearby and had a beautiful bar with a lovely relaxing atmosphere, sea-view, soft music, bar food & inexpensive drinks. The bedrooms in Sercotel Europa were reasonably spacious. The decor was very tired. The carpet outside the door of one room had a large white paint stain that wasn't cleaned up. There was no room in the fridge to put in some wine or milk. Minimal tea and milk sachets. No toilet paper in one room. Had to get some from reception. No air conditioning. Staff told us to open the window. Not possible due to street noise. No sleep for two of the three days due to a parade of party-goers all night long - Noise (drunken shouting) started at 12/1 am and finished around 6 am. Street cleaning/bin lorrries started when the party-goers finished. Inadequate sound-proofing. Disturbance from room next door - knocking to get in late at night & toilet flushing. Bathroom desperately in need of maintenance and proper cleaning. Cracked tiles. Rusted radiator & some fittings. Stained vanity unit. Edge of the shower basin was rusted. Dirt/mould in corners of the patio door in the bathroom. Standard of cleaning was poor. No ventilation. Breakfast x 1 day was just ok. Did not eat there a second day. Not asked when departing if we enjoyed our stay. Staff disinterested.

Feedback from a real guest

suzannet165

spainhotels · 21 Feb 2026 · BRUNDALL, NORFOLK, EAST ANGLIA, ENGLAND

3.0/5

“Great location, superior double very disappointing”

The best

Great location, one road back from the sea. Short walk to old town. Breakfast was good especially the fresh orange juice. As the photos will show the decor in the room was disgraceful, no one even asked at check out if there was any issues. Room 515 has a big step onto the terrace.

Feedback from a real guest

Sharnali

spainhotels · 19 Jan 2026 · US

0.5/5

“Cons: Room wasn’t clean, air conditioning didn’t work, bathroom was disgusting”

To be improved

Room wasn’t clean, air conditioning didn’t work, bathroom was disgusting

Feedback from a real guest

Krissie76

spainhotels · 27 Sep 2025 · YORKSHIRE DALES NATIONAL PARK, NORTH YORKSHIRE, ENGLAND

4.0/5

“Beautiful place”

The best

This hotel was in a very good location, 10-15 minutes from the Old Town. The rooms were spotless, however the bathroom could do with an upgrade. (216) There was slight noise from the street but nothing too disturbing. I would definitely consider staying again if ever I return to San Sebastián. Unfortunately the weather wasn’t kind to us (rained every day) as would have loved to have spent time on the beach. All in all we enjoyed our visit. Spoilt for choice with all the bars and restaurants in the Old Town.

Feedback from a real guest

273DavidM

spainhotels · 14 Aug 2025 · BRISTOL, ENGLAND

5.0/5

“Excellent location and Friendly staff.”

The best

Excellent location with easy access to main beaches and short, level esplanade walk to old town. Friendly, helpful staff and comfortable room. While expensive, it is good value for the location.

Feedback from a real guest

W6935AAjasonh

spainhotels · 05 Aug 2025 · WILLOUGHBY, GREATER SYDNEY, NEW SOUTH WALES

5.0/5

“Great Location”

The best

The Hotel is in a fabulous location 5 minute walk from the middle of the beach, 15 minutes from Old Town. Laura at reception was fabulous and could not have been more helpful

Feedback from a real guest

Sercotel Hotel Europa