SevillaHome- Ave Cesar

Communication with owner was diabolical from the start. The booking conditions state that 50% will be taken out of account a few weeks before booking date. Instead, the full amount was debited night of booking. Owner did not respond to questions regarding this. Apartment is in bad state. Chipped plates, worn furniture and half the batteries are missing from remotes to aircos to reduce costs. Owner took a deposit of 180 euros which they promised to pay back within one day after departure. Guess what? We are still waiting 3 weeks later and have filed numerous complaints to booking.com about these scammers.

Disaster! Avoid this place! This was an absolute disaster. The door was locked with a physical key, and nobody was there to meet me. I arrived at the time I stated in my arrival request and even sent a WhatsApp message, but nobody showed up, and the key was locked. To make things worse, the owners completely ignored my WhatsApp messages. I was left standing in the rain for an hour, unable to enter, and had no choice but to book another hotel. Now, they’re claiming I was at the wrong door, which is a complete lie. According to the address they provided, I was at the correct location. They clearly didn’t care at all, didn’t even bother to apologize, and offered zero assistance. Horrible service—stay away!