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Verified reviews from real guests who have already stayed here.
The staff is described as friendly and attentive, contributing positively to the overall experience.
The hotel is noted for its excellent location, making it convenient for guests.
A generally positive experience with some areas needing improvement, but overall satisfaction is evident.
Breakfast was frequently noted as good, but some improvements in dinner options were suggested.
Amenities like the spa and gym received positive mentions, though some costs were criticized.
Cleanliness was mentioned as acceptable, but some reviews indicated issues regarding the condition of the rooms.
“Quality hotel at reasonable price.”
Very friendly and helpful staff, extremely comfortable room, price of drinks and evening snacks very reasonable.
“Nice spa hotel on edge of nice town.”
Nice, small spa type hotel. Staff go the extra mile to help and are pleasant to deal with. Nice pool area, good breakfast.
The neighbouring house has a big dog that likes to let you know it’s there. It’s very close to the pool and front of the hotel. The neighbourhood has a rooster so if you like your window open at night be prepared. Rooms a little dated but are still pleasant. Could do with a smart tv and a kettle/coffee machine in the room. Food and drink is over priced but it’s an easy walk to some good restaurants. Carpark is €15 a night but on street parking is free if you’re lucky enough to find one. Sound insulation between rooms is not great. Spa has strong fragrance in main area so not usable by me.
“Ok…”
Clean plan in great location and good breakfast
You have to pay extra for the gym, the spa, the parking… not enough sun lounges for all guests… not what I expected overall. I won’t be returning to this place.
“Great location, friendly staff would stay again”
Breakfast was good. Underground parking great.
Air con poor even on lowest setting.
“Family holiday in Basque country”
Location, good breakfast, good bed, nice pool
Internet was a bit slow. Additional payment for gym
“It's a nice recommendable hotel with delicious food”
We enjoyed our time here. It was easy to get the car parked in the hotel garage (15€/night), the check-in was fast and the room was clean and comfortable. We were positively surprised by the dinner and also the breakfast was delicious. The pool was free to use. Perfect to start our journey to visit Spain.
The room/suite was fine, but it seemed a bit older and worn. But nothing was a problem.
Silken Gran hotel Durango · Durango
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