Sitges Centre Mediterranean House- 5 Bedroom, 4 Bathroom, Terrace Courtyard, Private Rooptop Pool

The only thing I would have liked was instructions for the oven, I tried googling what the oven symbols were but couldn't find them. None of us liked having to leave, my grand daughter was determined to move into her ''holiday home'

We were initially drawn to this property because of the descriptions depicted on Booking.com’s website where it describes the property as having a private rooftop swimming pool. Since this was one of our main criteria, we booked despite the property having five bedrooms and our requirements being only two bedrooms and two bathrooms. On arrival, we were shocked to find a tiny plunge pool. This is at best misleading and at worst, a gross misrepresentation. Moreover, the property was north facing so the ‘plunge pool’ was always freezing cold and in the shade even though it was actually sunny outside. Furthermore, there were only two loungers, clearly not enough for guests of a five bedroom property even if it had been useable. On the middle terrace, the outdoor cushions on the wicker chairs and sofa were wet and filthy. In terms of access to the rooftop terraces, the stairs were dangerously steep narrow and did not have handrails all the way. The cleanliness of the property was also an area of concern. The fridge/freezer(which had a broken catch and had to be manually tucked in otherwise the door would not close properly) still had food in them from the previous guests. This was found when we were being shown around by the agent and he apologised and took the food away to be disposed of. The overall cleanliness was questionable. The filth in the shower area was appalling and I sent the photographs of this to the agent. He agreed to send in a cleaner to carry out another clean in this area. Another issue was being told on arrival that we were not allowed to sit in any of the outdoor areas after 10:30 pm so as not to disturb the neighbours. This was again unacceptable. Had we been told not to make excessive noise after 10.30, that would have been expected but being told we couldn’t sit outside spoiled the holiday experience. This rule was made even more outrageous by the ambient noise everywhere in the property, outside and inside.