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Verified reviews from real guests who have already stayed here.
Standard quality for this hotel tier.
The hotel was clean as mentioned in the positive aspects of the review.
The hotel staff were described as 'bang on', indicating strong service.
Standard quality for this hotel tier.
Overall experience was mixed; clean and good service but disappointing room quality.
The experience did not meet expectations for family relaxation, affecting perceived value.
“Clean but slightly disappointing”
Stayed here for my 38th birthday at the end of January 2025. The hotel is clean but extremely basic. If you’re looking for lovely seaviews from your balcony then this definitely not the place for you. There were no pictures/paintings on the walls or tv in the room and my balcony faced a block of flats. The bathroom was a decent largish wet room with a toilet and sink. There was no shower curtain/door which meant that having a shower would wet the majority of the bathroom/wetroom floor. The reception team were friendly and polite but when I asked for a room change as I was here for my birthday and my room nowhere near matched any of the rooms on their website I was simply told there’s nothing he could do about it or change my room which was very disappointing. The location is decent, there are a few shops within a 3min walking distance as well as the bus station and town is about a 10-15min stroll.
“Great location and staff but you need to book a refurbished room.”
The good. The hotel is in a great location 2 mins walk from bus station 10 mins walk to Loro Parque and 15 mins walk to centre of town with loads of bars and restaurants. The beds were very comfortable. The reception area, dining room, outside terrace bar and rest rooms are modern and immaculate and reception staff are very friendly. The “Not so good”. The hotel is clearly part refurbished and the new studio rooms look very nice however the room we stayed in (514) was one of the old rooms and was very careworn with discoloured and partially peeling wallpaper. The room overlooked the adjacent apartment block which for our visit was very noisy into the early hours of the morning. We both agree we would definitely stay here again but would make sure we booked a refurbished room.
“Recommend 100% the good reviews on here can be trusted (I was weary when booking as is everyone)”
Very welcoming on arrival. Pretty quiet hotel at least when I was there mid January. Room was very spacious, TV (I didn't use), fridge, plenty plug sockets, NO kettle (didn't ask if one could hire one at reception)... Safe is 2euro per day or there abouts, order at reception for your code! Nice looking hotel and foyer. Breakfast is what you'd expect really, it served its purpose, English style and European, yogurts, croissants etc, tea, coffee and juice all in buffet style! You can go see what's on offer for buffet dinner before deciding to pay 16euros if you cba going out! About 15 mins walk to the old town/rock pools. Restaurants a plenty around that area. And the zoo is on doorstep, about 8 mins walk which i fully recommend a visit, 42euro isn't a bad price at all! A beach is about 4 mins walk away but at the moment it's worth mentioning that the sea all around the area is closed due to contamination, but you'll still see vermin humans swimming in human waste, made me feel ill! I would recommend the Skyview hotel and I will be revisiting 100% This was my first solo trip and am 40 years old (which might be useful info)
“Nice.”
Nice apartment near the beach. Very close to the center of old Puerto de la Cruz. The apartment is well equipped with kitchen tools and television. Very nice bathroom with shower. Excellent cleaning. Friendly reception. Amazing sun roof.
“Lovely winter sun break”
Our overall holiday was very good, the hotel was clean and the food was fine. On arrival, after a long transfer from the South Airport, there was a welcome drink which was very welcome! The room was clean and comfortable and was tidied daily, we only received one change of towels for the week and you have to pay for the safe, but otherwise no complaints. The staff were really great, except for Jesus who was rude and ignored us at the bar whilst he continued a conversation with a fellow member of staff. The place itself is a lovely place, 10-15 minute walk to the main shopping area and the harbour where you can swim. A further 5-10 minutes away is a swimming pool complex with the biggest pools I've ever swam in! it was very good, worth spending the 15 euros for the two of us for the day. There is a Lidl a short bus ride away which also stops at a great restaurant, Las Dehesas which was a lovely find. The biggest disappointment is the fact that the closest beach, Playa de Jardin, is closed due to sewage pollution. This is an ongoing problem with no resolution at present - so be warned, if sitting on the beach and swimming in the sea is paramount to your holiday, DO NOT GO to Puerto de la Cruz!
“What else would you wish fo your holiday stay?”
Friendly, clean, renovated hotel. Good breakfast, near the bus station, short walk to Plaza del Charco through old town streets. Not to forget The roof top sun terrace with a pool. Mercado municipal is also a short walk away as well as the nearest HiperDino supermarket and farmacy.
Skyview Hotel by LIVVO · Puerto de la Cruz
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