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Verified reviews from real guests who have already stayed here.
Service was generally appreciated, although a few guests had complaints about wait times.
The hotel is located in close proximity to many key landmarks and public transport.
Most guests had a positive overall experience and would recommend the hotel to others.
Rooms were spacious and comfortable, although some guests mentioned minor maintenance issues.
Guests consistently mentioned cleanliness as a positive aspect.
Breakfast and restaurant services were generally well-received, although a few guests thought there could be more variety.
“Great place”
Great place
“Terrible mess getting codes for entry. I sent all info and credit card deposit in advance. Expected codes on date of stay. No response from property. Phone turned off. No response to text. Finally Hotel. Com sent me to the wrong property management office address . It was a mess!”
Terrible mess getting codes for entry. I sent all info and credit card deposit in advance. Expected codes on date of stay. No response from property. Phone turned off. No response to text. Finally Hotel. Com sent me to the wrong property management office address . It was a mess!
“It was a great place in a very walkable neighborhood near the subway and the Prado. They made everything easy, providing all the information we needed and answering our questions, and then leaving us to just live in the apartment. Highly recommended!”
It was a great place in a very walkable neighborhood near the subway and the Prado. They made everything easy, providing all the information we needed and answering our questions, and then leaving us to just live in the apartment. Highly recommended!
“Totally ghetto”
First thing we got as welcome greeting a set of buckets and moping set ! Then, the rooms could never be chilled due to the A/C would not work properly. The attic is right under the Madrid sun , we spent the time sweating like in a sauna ! Unfortunately, we could not move out due to summer time and places were completely book. I will definitely want my money back !
“Very comfortable and large space to relax when not out exploring Madrid. A little loud on a Saturday night, but otherwise it was great!”
Very comfortable and large space to relax when not out exploring Madrid. A little loud on a Saturday night, but otherwise it was great!
“good property”
Clean and tidy 2 room apartment, comms were excellent, although had to wait until exactly the start of reservation. no option for early check in. but good overall experience.
Smartr Madrid Atocha · Madrid
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