SNÖ Vall de Boí

Staff was a bit grumpy. It's in a resort development, rather than the village itself, which was a bit disappointing. It's hard to find the entrance from the main road - there are no indications, so you have to bump around till you stumble on it.

They host big groups so be aware of the night activities (karaokes etc), which might be a bit loud and the breakfast hours which might be affected by the big groups

Breakfast with two large groups of school kids…..but I understand it is part of the business model.

It had been cleaned a long time ago and there was dead bugs (which is normal in the countryside), but the host should check the room right before the guests check in order to avoid this. The kitchen was very basic and all the curtains, sofa etc looked rather cheap and not very well decorated.

1. 20 euros/1 night,then 15 euros/next EACH nights if your dog comes with you. This info is HIDDEN by hotel, it's not available in reception desk, not even in the paper of rules for dogs in hotel. Receptionst said if I want she can print it for me. Wtf??? This info not showed in hotel description as well, they sent it only to my personal email after made unrefundable reservation!!! We got it already on the way to Pirineos and we were obligated to pay 50 euros more for 3 nights with dog. 2. Receptionist woman was rude, not empathic, rejected to call to booking by herself( since she blamed it for this situation and asked us call it by ourself again after we already did it), rejected call manager or superior, rejected show us where this extra fee is indicated in information desk of hotel. When we were out of hotel in parking in our car talking with customer service of booking, she went out with some man and showed to us with finger from the corner. What the f...???? 3. Hotel is old, not really clean, needs reforms, some things are broken(in out case the card reader for electricity was not fixed to the wall and almost fall when you insert the card. Pool is dirty, water should be warm but it was almost cold for the cold temperature it was. Mountain views were actually view to parking. The room card key was not really a key, it was with a real metalic key and card was sticked to big piece of wood, which makes uncomfortable to bring such room key with you, it's huge. Pillows are super uncomfortable. 4. There is jacuzzi and spa, in theory. But they hide it with the curtain and says it's out of work. Just lol. --- If you can, stay away. Booking by phone said it's responsibility of hotel's manager to put this dog's fee info to description and receptionist said they don't have access to do it and hotel sent this info to agency aka booking and it's fault of booking that they didn't indicate it in description.