SOL Barbados

I had such a lovely stay at Sol Barbados and honestly can’t thank the staff enough! They went above and beyond to help me organise a last-minute surprise for my boyfriend – sorting out a cake, balloons, and decorations with no stress at all. It made the whole experience feel so special and personal. The hotel itself was really clean, tidy, and well looked after. Everything felt comfortable and the atmosphere was just right for a relaxing but fun holiday. You can tell the staff genuinely care about guests having a good time. Overall, such a great experience – amazing service, beautiful setup, and memories I’ll never forget. Definitely recommend!

I am writing to raise a serious safety concern regarding the pool operations at Sol Barbados. Although the pools are officially scheduled to close at 17:00, staff begin closing procedures as early as 16:20. This includes moving fences and equipment with carts around the pool area while guests—especially children—are still walking between pools. This is not only unprofessional but unsafe. My daughter was nearly hit by a cart being pushed by a lifeguard during this process. There appears to be no adequate control or care when moving this equipment around guests. More concerning is that lifeguards leave their active supervision positions well before the official closing time. By approximately 16:30, the pool area is effectively left without proper lifeguard coverage. This creates a clear safety risk, as there is no immediate response capability in case of an emergency. When I raised this issue with the manager, Mr. Borges, I was told that this practice is “correct” because the pool closes at 17:00 and that parents are responsible for their children. This response is unacceptable. The hotel has a duty to maintain proper safety measures and supervision until the official closing time—not to withdraw them early. Starting closure procedures early, removing supervision, and operating equipment around children reflects poor safety standards and lack of proper protocols. This is not aligned with what guests should expect from a hotel of this category, nor from a provider working with international tour operators such as Jet2

A hotel is just a hotel. THIS hotel is and is made by : The fantastic people who work for us, the guests day in and day out... Above and beyond expectations!!!

Great choice at breakfast

Positives & negatives but mainly negative, we would never go there again ever. The pool is nice for the children but opens late and closes early ? The food is poor, some of us kept rushing to the toilet and had sickness and some of the meat is under cooked and I watched the guy cutting the meat with a knife he was putting the uncooked meat in to cook with. Not much choice food wise and not much selection on cocktails/drinks, you get a paper cup you have to keep the hole holiday and if you lose it you have to pay for a token. The lift is slow. Evening entertainment finishes early. The staff are rude. The worst thing about the holiday in all is the RECEPTION STAFF, they are awful & rude, we all walked in and they never said hi and ignored us whilst on the computer and was stood there 10 minutes before he finally just said passport. They never gave us any information on where to get food or drink or where the room was or anything at all. All in the family room the adults bed is a sofa bed, I complained about this and he said every room is the same. We felt like we was camping. This is A JOKE OF A HOTEL. Some advise I would give is to train the reception staff to ask how your flight was and smile and give information. It goes along long way. You pay all that money for a holiday and felt like we were treated like dogs.

We have just come back the pool is stunning and plenty to do for the kids 13&5. The food was beautiful each time we went down. Staff are amazing and the biggest thanks is to the staff at Kids club. Sofia and the team truly made my kids holiday. Such a beautiful attitude and amazing at the entertainment discos. They made my youngest get up to dance pretty much every night and included him. Bedrooms overlooking pool is beautiful. Beds everyone slept well. Clean and tidy no rubbish left lying around. All smiles. On the beachfront is loads of bars too. Will book again. Thankyou