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Verified reviews from real guests who have already stayed here.
Standard service quality for this hotel tier, with some positive mentions of helpful staff.
Some guests had good experiences despite several reservations about cleanliness and location.
Amenities present but some areas noted for needed improvements, like bathroom facilities.
Standard quality for this hotel tier; no specific complaints or praises.
Generally acceptable but mentioned issues with bed quality and equipment.
Mixed feedback on location; described as far from the beach, with some accessibility issues.
“Superb”
“Great location good value”
It was a great location the apartment was a good size and very neat and tidy, overall good value for money
The parking was very difficult
“Good”
“Worn, smelly and dark - no WIFI!”
The enclosed balcony has a nice sea view. Easy to get keys from reception. Lovely gardens but not clear how to access.
No wifi! It was so dark, the enclosed balcony doesn't let in much light. Most things are quite old and worn, or just random (strange shower set up with ineffective curtain), the pictures are misleading. There was a really strong smell of cigarettes covered up by air freshener. The blankets were old and bobbly. There was no towel and it wasn't clear if we could use the ones in the storage cupboard. You should be able to get in to the building gardens, which were lovely but not sure if we had access to the key card. I couldn't work out how to open the blind and when I ask was just told it was electric and of course I can open it, no instructions as to how!
“Good”
Location fabulous. Pool fantastic. Bed was very comfy. There was a lovely man on reception in the evening so helpful compared to the grumpy one at lunchtime
When we first arrived the grey haired grumpy man on reception said he had nothing to do with sol y playa only Hercules. Then he asked my name and practically threw the keys at us and said if anything is wrong with the bedsit he can’t help us, we found out from a resident we needed a card for the pool asked the same man in reception and he said it’s in the bedsit in a very grumpy manner, we had to phone the host who told us it was at reception. A laminated card in the bedsit would be good to let people know it’s a card for the pool which is at reception and that you pay for the sun beds at the pool. It would be nice to have internet and a proper secure front door
“Wouldn't go back”
Location, view and leaving the apartment
No kettle, dirty shower and shower head, coffee machine no jug, apartment wasn't cleaned, dirty around windows, skirting boards! Mat placed over loose floorboard, dangerous and no instructions for anything. Dirty and noisy fridge, can upload pictures to show all!
Sol y playa · Benalmádena
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