Soller Garden

Terrible Experience, We Left Early We left the hotel after the first night because the conditions were completely unacceptable. 1) Misleading family setup: We booked thinking our family of three (with a small child) could stay together. But the beds in the bungalows cannot be joined, and we were told we needed two separate rooms that don’t connect – an unsafe and unreasonable setup for a family. 2) No cot available: I asked for a cot for my 3-year-old, who is tiny, and the staff simply said she was “too big” without offering any alternative. 3) Horrible smell and bugs: Both rooms had a strong, unpleasant odor and visible bugs. The hygiene level was unacceptable. 4)Rude service: The reception was cold and unhelpful. When we raised all these issues, they refused any refund, claiming “it’s the law” to book 2 rooms with a child — something I’ve never heard in any other hotel. To be frank, we then booked one room for 3 in another hotel without an issue. 5) Breakfast experience: We arrived 15 minutes before the end of breakfast service, but the atmosphere felt rushed and unwelcoming. The charcuterie didn’t seem very fresh, and everything was cleared away promptly at 10:01. Unfortunately, the staff showed little flexibility or warmth, even with our small child, which made the experience feel unnecessarily stressful. 6)No parking around the hotel. By the time we had just said hello to the service counter for check in, we were warned about the possibility to receive a ticket — why not put a visible sign at the door? We then rushed out and we indeed had already received a ticket fine (less than 5 min). We left without reimbursement for the last two nights because staying felt impossible. This is not a family-friendly place, and the overall condition and attitude made it feel unwelcoming and unsanitary. Avoid this hotel if you value your comfort, health, and dignity while traveling.

No full size mirror and hairdryer. No fridge.

Nothing

Nothing I didn’t like