Southbay

We had a technical issue with the refridgerator, but our host was able to identify the problem and solve it. He handled it very well.

Gym out of action. No toaster or microwave. Ants in kitchen upon arrival. Large balcony area which only had sun on it for 1 hour a day (10am to 11am) . uncomfortable seats and chairs on balcony, Only one sun lounger on balcony. Comfort of bed (only a mattress topper). The main issue was the fact that there was a building site 50 metres away from us with very noisy building ongoing 7am to 7pm which had we know of prior to stay we wouldn't have booked.

Was shocked when asked if we could check in at 730pm as the cleaner couldn’t start until 5pm. It clearly states you can check in from 3pm and check out at 11am. So I fail to see how our requested time of 530pm could not initially be met. I pushed back and was told they would be there with the keys at 530pm. I messaged to say we were on our way and was told at 601pm the host was one minute away. However she arrived 20 minutes later and told us she had had to drive from Gibraltar, like we were inconveniencing her!! We had flown into Gib and did the same journey. There were ants everywhere in the kitchen and I was told not to focus on the negative. I have owned property in Spain and never had ants. There was also a ceiling tile hanging down in the second bathroom which was not fixed while we were there. The hosts did not check in at all with us to see if everything was ok. Would not return. Shame as nice apartment but the hosts let down the whole experience. Also constant building works surrounded apartment. No mention of market on Wednesday and road closed. Also there were 3 of us as per the booking and the host asked if we had children with us. No attention to detail. Couldn’t even look at the booking!!!

Unfortunately, we were not informed at the time of reservation/arrival that there was an active construction site directly in front of the outdoor terrace. It was noisy throughout our vacation from 7:00 AM to 3:00 PM, except during the weekend. Not exactly the most pleasant situation, considering that you go on vacation to rest and not to wake up early to the sounds of a construction site. Additionally, the cleanliness inside was average, and the terrace was quite neglected upon our arrival. Perhaps we expected too much given all the photos, the price, and the location? Or maybe the condition was a reflection of the active construction site? We informed our hosts about everything, and they promptly responded to our complaints. We would definitely return, as the apartment is generally wonderful, with many positives. I believe the hosts will be more attentive in the future based on the feedback we provided.