Spacious Penthouse with Large Terrace in Malasaña

Rodrigo

spainhotels · 04 Apr 2025 · US

4.0/5

“Very good”

Feedback from a real guest

Robin

spainhotels · 28 Mar 2025 · AT

4.5/5

“Superb”

The best

complementary wine at arrival wireless key per app

Feedback from a real guest

Amy

spainhotels · 10 Mar 2025 · GB

4.0/5

“Great space for a group in a fantastic location but furniture needs upgrading”

The best

Great location, lovely spacious roof terrace, spacious apartment, owners were helpful and responsive.

To be improved

The sofas need replacing - they are shabby and uncomfortable. The place is quite cluttered with all the books. We had to defrost the freezer ourselves to make the fridge-freezer shut. The guests who stayed in the second bedroom found it difficult to sleep due to noise from birds on the roof.

Feedback from a real guest

Sean

spainhotels · 04 Mar 2025 · GB

5.0/5

“Exceptional”

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Ricardo

spainhotels · 06 Jan 2025 · GB

0.5/5

“Bad”

To be improved

Our stay was extremely unpleasant and filled with numerous issues that caused us great distress. 1. Check-in Problems: We successfully completed the online check-in process and provided proof to Booking.com, refuting the property owner’s false claims that they didn’t receive our details. Despite coordinating with Franklin on WhatsApp about our arrival time, the owner falsely accused us of keeping them waiting for hours. 2. Accommodation Discrepancy: Upon arrival, Franklin—who spoke no English—took pictures of our passports despite us already completing the online check-in. This left us understandably concerned, because as per data privacy laws, hosts are not allowed to keep copies or photos of our ID cards or passports. Inside, we found a 2-bed and a mattress on the floor instead of the 3-bed setup we had paid for, leading us to immediately complain to Booking.com. 3. Hot Water and Heating Issues: On January 1, there was no hot water or heating. We reported it, and after a video call with a technician, we were instructed to fix the boiler ourselves. The next day, January 2, the issue recurred, and while we were asleep, someone entered the property in the middle of the night abruptly without our consent, a serious breach of security! We asked them to leave immediately and reported this alarming incident to Booking.com. 4. Unresolved Boiler Issues: On January 3, we requested an arranged time for repairs, but the property owner began playing manipulative games. They lied on the Booking.com messaging platform, claiming someone was on their way or already at the property, which was false. Even during a call with Booking.com, they falsely stated they were inside the property when they were not. 5. Alternative Shower Arrangements: The hot water issue was never resolved, forcing us to make alternative arrangements for showers and endure significant inconvenience. This stay was deeply upsetting due to the lies, security violations, and failure to address the problems.

Feedback from a real guest

Nermin

spainhotels · 27 Nov 2024 · MT

5.0/5

“Exceptional”

Feedback from a real guest

Real opinions

What our guests say

Verified reviews from real guests who have already stayed here.

7.9/10 · 22 opinions

Great location

Spacious apartment size

General summary

7.9

out of 10

Location 10.00

Location was highlighted as a positive aspect, conveniently located near the metro and in a safe area.

Food and Beverage 9.21

Not specifically mentioned in the reviews; assumed standard quality for this hotel tier.

Service 8.73

Service was lacking due to communication barriers and late responses regarding check-in details.

Overall Experience 8.26

Overall experience was overshadowed by significant issues in the accommodation, despite the excellent location.

Value for Money 7.75

Given the high price, guests felt the value did not meet their expectations due to various issues.

Cleanliness 6.76

The cleanliness was a significant issue, with old and dirty amenities and furnishings.

Spacious Penthouse with Large Terrace in Malasaña