Stadthotel Santanyi

Beds are big but lack standard linen, blankets and comfortable pillows which you would expect at the price. Hot water takes a lifetime to come on in shower.

For the price of the hotel, this was very expensive for what we experienced. The hotel felt strange as it always felt closed only opening to the public for breakfast on market day. It was only staffed for breakfast and on checking in, the reception area felt like you had walked into somewhere not really open and all the lights were off making it dark and feel unwelcoming .The breakfast we received was passable with which was included in the expensive cost. We wanted to use our private balcony on the 1st night for some drinks and nibbles, but was very disappointed to find out that the electrics and lights didn’t work. We then took our food down to the court yard to also find out the lights didn’t work there either, which lead to us using a torch on our phones to eat in the dark. When we walked in and out and when we checked out at night, it was dangerously dark down the stairs and through the courtyard and reception area which again we used our torches. We asked the owner for some lamps, and received candles, but wasn’t effective for even playing cards. When we said in person about the electrics on the balcony, he said he knew and had the work booked in but failed to let us know on check in or offered to compensate us as this was a big feature of the room. We had to ask for an iron and only got given an iron and a towel to iron on the floor!! Locks didn’t work on bathroom door and had a door wedge instead, which in my eye lead to more health and safety concerns as it would have jammed the bathroom door shut incase of an emergency. The room was uncomfortably hot as the air con was terrible and only 1 unit worked. The more you looked around the more you saw that it seemed like they didn’t want spend any money fixing problems, instead they just covered it up. We didn’t feel like we couldn’t bring our issues up with the owner as on other popular review platforms, people said that he turned unpleasant and we didn’t want this to ruin our stay further.

The only thing we didn’t like was that there was no shower in either of our 3 rooms. For my 85 year old mum it was impossible to take a shower in the bathtub.

Nothing