STUNNING VILLA MARIANELLA, CASA GRIS, POOL, BBQ, AC, FREE WiFi

There had been a recent change of policy by local council regarding rubbish disposal process, but was soon sorted.

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Cockrill

The villa itself doesn't have any significant inconvenience. HOWEVER, the agency that's managing it, SM, gave us a lot of hard time. It turned this into the worst Booking experience. Not gonna go into details, but they asked us to pay a big deposit. They also suggested that we share our card number so they can charge us the amount. That was super SUSPICIOUS! Communicating with them was a hassle. Booking customer services were really helpful but it took more than 24 hours, several calls, waste of time that I was supposed to be spending with family and friends, to solve the problem. While I boarded the plane not knowing if I'll have a place to stay at night, my friends had to wait next to the villa for like an hour before they finally agreed to give them the keys without having to pay the deposit. In fact, I found out that in a link they had sent us there was a 300 euros deposit mentioned but it wasn't clear at all, however they were asking us for a 700 euros deposit. Booking confirmed to us that we shouldn't pay a single penny because they (booking) are responsible for the insurance. The people at this agency are not professional and need to be held accountable (and maybe improve their English skills so they can communicate better with customers).