Stunning villa Mila in Madroñal, heated pool

Parth

spainhotels · 04 Jun 2025 · GB

2.5/5

“Good Villa, Appalling customer service after I hurt myself on their property”

The best

The Villa is nice overall, the rooms are spacious and there are a decent amount of amenities there. The Kitchen is well stocked with appliances to cook as you please, the pool was clean and so was the overall place too.

To be improved

To start with the host or employee of the host turned up in a car, threw the keys at a family member of mine whilst i was still parking the car, when my family member attempted to ask a question, she said No English, got back in the car and drove off. Didn't ask for ID didn't confirm we were the people staying there and didnt come in to show us around the property and give us the important information. They say the pool is heated but it basically fluctuates from 26 degrees celcius to 29 degrees celsius. As the host didnt tell us where the temperature control was I fell down the stairs and hurt myself very badly trying to find stuff myself. The stairs were next to the pool leading to a pool cellar filled with Roaches. No warning signs about the stairs or barriers to stop children going near there and no warning was given as there was no checkin walkthrough done with the host or the management team. Every attempt to contact the host whilst we were there was met with the runaround of on i dont deal with it someone else does so i will pass the message to them and they will contact you. which happened liek 24/48 hours later. This compounded with the checkout procedure where we had again not been given any instructions and they would not pick up the phone to answer any questions. At the end of the trip being thoroughly frustrated with the lack of service I asked for some refund and was met with a plain no with no willingness to discuss the errors they had made. Overall whilst the villa itself was nice i wouldnt rebook just coz of the service

Feedback from a real guest

Viorel

spainhotels · 08 Feb 2025 · IE

4.5/5

“Superb”

Feedback from a real guest

Alistair

spainhotels · 10 Jan 2025 · GB

5.0/5

“A pleasure to stay in! We loved every minute of it!”

The best

A beautiful open plan downstairs. I loved the layout of it. Very spacious. Outside, the pool was marvelous and it was lovely sititng out there during the day and night. Each room had comfy beds and had air conditioning that you can alter and sorts the room temperature during those warm nights. The kitchen was nice as well with all the essentials needed.

To be improved

If I was to be picky, once you get out the pool its quite slippy. But I'm fairly certain its from people getting out of the pool with sun cream on and it going onto the ground. Just be careful getting out of the left hand side of the pool.

Feedback from a real guest

Real opinions

What our guests say

Verified reviews from real guests who have already stayed here.

8.2/10 · 7 opinions

Quiet location

Good villa post-resolution

General summary

8.2

out of 10

Location 8.79

The location is nice for a quiet break.

Food and Beverage 8.78

Standard quality for this hotel tier.

Amenities 8.77

Service 8.75

The service eventually addressed most issues, though there were multiple visits from workmen.

Value for Money 8.73

Overall Experience 8.25

Overall a good experience once issues were resolved, but initial problems detracted from the stay.

Stunning villa Mila in Madroñal, heated pool