Stylish Penthouse with Jacuzzi - by Welcomely

Shower doesn’t work . Reported it upon arrival and no one came to fix. No loungers around pool area. Only grass which is swarming with wasps and ants. Gym very poor quality.

Re previous webwide reviews, hammam steam room & both jacuzzis not maintained. Deterioration of communal facilities not reflected in the photos - dismantled & abandoned, full to the brim with leaves, steam room categorically out of order & filthy. Several full-time residents stating ‘they have never operated consistently from build’ (not as advised prior to arrival by host ‘being worked on right now’). Despite 50+ exchanges over the course of accumulated issues (intrusive enough to a holiday), which frustratingly could have been avoided with the right guest centred advice, no adequate compensation for time wasted & holiday lost would be acceptable. However, Cindy completely dismissed a request for a partial refund for misrepresentation & inconvenience (but did appeal for recommendations for friends & family…) Despite prescriptive checkin-out list, no advisement of vital information i.e. key collection, offsite address requiring a car, location of parking entrance, instructions for sauna, how to rectify frequent powercuts (again shared by neighbour is common place, even with under occupancy, if operating two appliances & boiler). As a result, we suffered food perished, clothes caught midcycle in the washing machine, sleepless nights with exterior floodlights (no curtains & automatic blinds fixed open). ‘Welcomed’ by an extremely rude representative who complained about previous guests & homeowners, their processes & lack of communication. Luke warm bubble pool understandably monopolised by children due to main pool temperature. Note to help with chores on day of departure - not customary for ABNB style stays - I’d suggest a courtesy if completed without request. I would find any reply here disingenuous. Responsibility lies with the host, resident’s association & management company, to ensure everything reflects the accommodation 100% of the time or immediately repaired, replaced, or reparation made.

Swimming pool was not heated, so the water was very cold. Also most of the jacuzzis were not in use.

Be very cautious if it rains, the patio get very slippery! I fell on the first night 😂