Sunstay Beach Flat I Torremolinos

Mould in the shower and in the bathroom. Not clear instruction how to get to the parking area, after some investigation we found the key for the gate. Missing wifi code. Poor communication during our stay even if there was 24 hour service/assistance. We would appreciate more cutlery, the dishes were not cleaned enough. Moud on the cutting board. Furniture on the balcony was not in the best shape. If all would be fixed i would recommend this apartment.

Finding the property - send video to people how to find a entry as on the street it says on the gate 146 but you advertise it as 144. Travelling long hours and arriving in the night - makes you frustrated when you feel lost. Finding the flat it’s hard as well, as your advertised 1K flat is actually on the fist floor. But the property is on the ground floor with specific name, so make instructions easier for tourists - simple video how to hind a building plus entry and how to find a flat - would benefit. Also, simple video about the parking spot or just simple parking lot number would benefit upfront instead us tourists texting you for simple instructions. Kitchen - no toaster, cooker hard to navigate, chipped plates and cups. Bedroom - hair (any kind) was found on the sheets and pillows, also we were sleeping in the ‘hole’- mattress needs changed. Fitted sheet was way too small for the mattress, was coming off every single night. Wardrobe needs to be updated too, it has specific smell, couldn’t put anything in there. Hanging shells looks dirty. Curtains (originally white) needs to be washed regularly, as currently was grey and dusty. Bathroom - not clean, shower walls were filled with bacteria called Serratia Marcescens (pink staining on the walls and corners), insects coming from behind the sink unit. In general, the whole flat needs a good repair and a good round with paint s it looks tacky at the moment. WiFi - suggestion - put a clear instructions for the people with WiFi name and a code, would make a life easier for the tourists.

Hot water runs out quite quickly. On arrival, could do with a video from street gate to apartment as main building (White) door was locked when trying to get to the keys from inside the apartment. Could do with touch up on walls