Sunstay Loft Seaview Benalmadena

mohammad

spainhotels · 01 Aug 2025 · IR

0.5/5

“Cons: Honestly, this was one of the worst places I’ve ever stayed in! We arrived at night, and the owner was supposed to send us a link to open the gate and the building door, with the apartment door opening by code. The link never came, no one replied to our messages, and even the emergency phone number they provided didn’t answer. We ended up sitting in our car until midnight, almost sleeping there, until someone happened to come in and we followed them inside. Then we had to wait again at the building door for hours until another person let us in. We basically didn’t sleep that night. The second night we realized there were no duvets at all, just terrible i used sleeping bag. On the third night, I got up to use the bathroom and slipped because the entire apartment floor was flooded with water. Turned out the AC was leaking badly, soaking the floor and even our suitcases, which were on the ground. All our clothes got wet. We had to wake up in the middle of the night to hang everything on the balcony to dry because we had a flight in the morning. Overall, the service was awful, and this was truly one of the worst stays in my life. If you can, avoid this place!”

To be improved

Honestly, this was one of the worst places I’ve ever stayed in! We arrived at night, and the owner was supposed to send us a link to open the gate and the building door, with the apartment door opening by code. The link never came, no one replied to our messages, and even the emergency phone number they provided didn’t answer. We ended up sitting in our car until midnight, almost sleeping there, until someone happened to come in and we followed them inside. Then we had to wait again at the building door for hours until another person let us in. We basically didn’t sleep that night. The second night we realized there were no duvets at all, just terrible i used sleeping bag. On the third night, I got up to use the bathroom and slipped because the entire apartment floor was flooded with water. Turned out the AC was leaking badly, soaking the floor and even our suitcases, which were on the ground. All our clothes got wet. We had to wake up in the middle of the night to hang everything on the balcony to dry because we had a flight in the morning. Overall, the service was awful, and this was truly one of the worst stays in my life. If you can, avoid this place!

Feedback from a real guest

Vincent

spainhotels · 16 Jun 2025 · IE

4.0/5

“Very good”

Feedback from a real guest

Real opinions

What our guests say

Verified reviews from real guests who have already stayed here.

7.3/10 · 8 opinions

The best

Good location

Cozy terrace

General summary

7.3

out of 10

Location 9.17

Guests appreciated the perfect location, close to bus stops and various amenities.

Amenities 8.65

Some positive remarks about the small but cozy terrace; amenities could be improved.

Food and Beverage 7.96

Food and beverage options were not specifically mentioned; rating reflects standard expectations.

Value for Money 7.61

Considering the issues with service and cleanliness, value for money is perceived as moderate.

Overall Experience 7.13

Experience was heavily affected by poor service and significant discomfort during stay.

Room Quality 6.62

Room quality was impacted by missing duvets and flooding issues caused by AC leakage.