The Balcony House with FREE PARKING

The address given in the instructions is to the main pedestrian entrance. If you are driving this is a problem as there is no place to park. The car entrance is on the side. If you come by the "calle José de arroyo" and then turn left into calle Perez Zamora. The access is better. There is a small parking area (there is normally not space but you can park on one side while you go upstairs to check in and then into the parking). Please change this so people driving can make it this way. There is also a pedestrian entrance by the side entrance, so this is the best approach (Via calle Perez Zamora )and will be also the one to use to reach the Lago Martianez. The great location has the down side that it is noisy and the flat can be a bit noisy as a result. It is not disabled friendly. There is a lift, but the flat is three steps from the lift as it is, sort of a middle, upper floor. So bear this in mind. It is almost disabled friendly but it is not. Other than than the place is fantastic.

A bit noisy at night.

Very loud at night, a bit complicated check in.

Plates not suitable for microwave and a bit noisy at night (ppl coming back ftom bars and screaming /laughing)

Unfortunately, the communication and service from the managing agency was lacking. Immediately upon arrival we noticed that the kitchen was full of ants and alerted the managers. They responded that they would talk to the team and get back to us with a solution. Even with a follow up message 2 days later, at which point the ants were swarming the counters, kitchen table, baseboards, and garbage can, they did not propose any solutions. We were unable to use the kitchen at all or eat in the apartment during our 3 night stay. This was the point of renting an apartment versus a hotel, so it was frustrating and disappointing. We also had an issue where without warning, the water was turned off in the building. This did not impact us during the day as we went on a daytrip. When we returned at 6:30pm, the water was still off. I spoke with a municipal worker on the street who said they had fixed their portion, but there was an internal building issue at this point so the water could not be turned back on. I contacted the management team and they said they would look into it. We never received any more information, but eventually the water was turned back on. I would think residents are notified when something like this happens and it would have been nice to have a heads up from management that we'd be without running water for an extended period of time. The final thing that bothered me was that we were expected to take out the garbage when we left. This was a total of 1 ant filled kitchen trash can, and 3 bathroom trash cans (you cannot flush toilet paper). After a cost of nearly $300 per night, plus the other issues, collecting and disposing of the garbage down the street while lugging all of our suitcases was annoying. For the price, we expected better support from the management. All of my concerns were clearly communicated, with no solutions offered. Although the apartment itself is very beautiful and in a great location, I hesitate to recommend it.