Name: The Level at Meliá Villaitana
Address: Avenida Eduardo Alcalde Zaplana, 7, Benidorm, Spain
Rating: 8.7

Santiago

spainhotels · 27 Jul 2025 · GI

2.0/5

“Disappointing”

Feedback from a real guest

Eszter

spainhotels · 09 Jul 2025 · GB

5.0/5

“Exceptional”

Feedback from a real guest

Rune

spainhotels · 30 Jun 2025 · ES

4.5/5

“A relaxing and fun-filled stay with great food and fantastic activities for the whole family.”

The best

A great destination for families with children. It's essentially a one-stop resort where everything is included – especially their new Kidsdom concept, featuring a waterslide and kids' club. The breakfast and dinner buffets are excellent and have a premium feel.

Feedback from a real guest

Herbert

spainhotels · 29 Jun 2025 · US

3.0/5

“Level review”

The best

Facility was nice, lounge was good.

To be improved

They only have 3 slots for check in and check out. Took forever to check in and check out. They need dedicated for check in a d check out. It takes 30 min or more for each and it not enough people. Next room service food was horrible you only have 3 items on the menu and the club sandwich was awful. The hotel devised by the middle so if you are on one side you have to take the elevator to reception then cross over to the other side to take an elevator to breakfast or restaurant. Not convenient at all and like a maze with no direction just chaos and dysfunctional

Feedback from a real guest

Anna

spainhotels · 21 Jun 2025 · RU

2.5/5

“Good location,very bad service”

The best

Location Views Food Environment

To be improved

This is my third stay at this hotel. My first two visits were solo trips, staying in VIP rooms. I loved the location and beautiful views, so I decided to return with my two young children and their nannies. The 4 PM check-in time clashes with international standards, especially considering check-out is at 12 PM. This leaves very little time for anything if you're only staying for a day. The pool opens at 11 AM, which is dangerously hot in June with young children due to the direct sunlight. In other warm-weather destinations, pools typically open at 8 AM. Another issue is the €20 daily parking fee, which significantly detracts from the hotel's reputation. The double stroller doesn't fit in the room or the elevator, making getting around with it from the parking lot, around the grounds, and to breakfast extremely difficult. Leaving the stroller in the room is impossible because it has to be maneuvered sideways. The check-in process at reception was also extremely slow, taking about 30 minutes with completely unprepared staff. The receptionist lost her phone and claimed we hadn't given her a copy of our reservation until I asked to review the security cameras. Only then did she quickly find her phone. The reception area itself felt very unwelcoming and unfriendly. Such a poor welcome experience makes me reluctant to return. Dinner starts at 7:30 PM, again contradicting international standards. The explanation given was that this is Spain, but if the hotel accepts families with children, they should consider their routines. In most hotels worldwide, dinner starts at 7 PM. The staff were unresponsive to complaints about the stroller and other issues, raising serious concerns about customer service, loyalty, and the likelihood of a return visit.

Feedback from a real guest

Emma

spainhotels · 29 May 2025 · GB

5.0/5

“Prefect location perfect hotel!”

The best

From arrival you just knew it was going to be good. beautiful hotel beautiful location we cannot wait to come back! Food was great and in the level there was a heated pool. Kids area was one of the best we have been too.

To be improved

Property itself was fantastic - food was great and staff were very attentive. We stayed in the level which was great - the only thing we would say is we got hounded to try and join a circle program - at first we thought it was just a loyalty program so was interested however it turned out to be a 5 year program where they wanted £4,000 a year from you - cut a long story short it just seemed a scam and they were very pushy so just try and avoid this.

Feedback from a real guest

The Level at Meliá Villaitana