Toque de Madrid para 8 en Tesoro 6 E3

It’s very dirty. Door handle on bathrom doesn’t exist. We are waiting the code of door and link for check in but we get it only when we asked local guy to call the owner because he doesn’t respond to whatsapp messages. Wi fi name and password was incorrect and that also we was waiting 24hr to get new because there is no signal in apartment. You sent 3 whatsapp numbers but none of them you don’t answer. Please pay atention for next customers!

The flat page doesn't mention it, but this is not an apartment. It's a shop, on the street which has a glass door, no additional lock, and entry only with a basic code. During the day, there were refugees on the street. Also the door was tempered many times. You can see in photos. I had to put my children and wife in the rooms and sleep in the living room myself, placing a table in front of the entrance glass door. I asked many times just the door key but they didn't help on this regard. They didn't help cleaning also since there wasn't even a soap!! It was awful!!!

Poor communication with management company; automated messaging only.

The instructions to find the apartment were confusing and we ended up trying the code in the wrong door - so a photo of the door and apartment number would be valuable for future guests. Due to our delayed arrival due to the national power cuts we knew that other people had the code for the door, which was the only entry, with no key. So we didn't feel completely secure whilst our possessions were there but were out visiting other places. It would have been good to also have a key so that we felt that it was securely locked. There was some trouble with our check in, but this was sorted out efficiently by the owner.