Torres de Yomely - Y1A

We were given very poor customer service and through no fault of our own had to move to another apartment for safety reasons. We weren’t given an apartment equal to the one we booked. The Ocean Rentals representative initially said she had an alternative apartment, then she didn’t, she then did. I messaged on several occasions as I wanted to check when WiFi would be connected, i received one reply and I was advised we had been told there was no WiFi. Most of my messages were ignored, we did receive one saying she would come to the apartment, and requested a time, however she didn’t come and didn’t reply when I messaged to see if she was coming on the morning agreed. Eventually I contacted Booking.com and they attempted to contact Ocean Rentals with no luck. We were given a credit on Booking.com, however this highlighted the total lack of support not the 24hr support as advertised. M1F had no balcony, no WiFi no TVs. The sofa was uncomfortable, the dining area only had 4 stools and a very small table, the bed was very uncomfortable and we spent most of our time away from the apartment. The complex was mainly residential and badly in need of modernisation. The communal area was poorly lit, my husband actually fell up the steps. All in all a complex to be avoided.

I had a terrible experience at these apartments. The place was absolutely filthy – the walls , curtains. Worst of all, the apartment was infested with cockroaches. They were everywhere – in the kitchen, bathroom, and even in the bedroom. It was disgusting and made my stay extremely uncomfortable. The actual condition of the apartment was far from what was advertised. I wouldn’t recommend this place to anyone.