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Verified reviews from real guests who have already stayed here.
Host communicated via WhatsApp and was responsive, but many problems were not resolved; reception staff sometimes helpful; housekeeping quality was reported as poor.
Consistently praised: great location with excellent views, balcony overlooking pool/sea/mountains, easy access to restaurants and the hotel area — many guests highlighted the location as a major positive.
Pool and Jacuzzi repeatedly praised and not too crowded; on-site restaurant/bar with live music and good cocktails; washing machine in the apartment noted. Some negatives include no AC in one unit and internet outage.
Multiple reviews explicitly report poor cleanliness: hair in the bathroom, dust everywhere, black shower curtain, worn towels and insufficient linens; several guests had to sweep or felt the apartment hadn't been properly cleaned.
Several reports of maintenance issues: broken toilet/bathroom door handles, worn furnishings, need for renovation, lack of AC in one review, and some missing or mismatched bedding and towels.
At least one guest explicitly noted the price was reasonable (even over NYE); overall value seen as acceptable given location and amenities despite maintenance issues.
“Amazing!”
The apartment/stay was amazing! The facilities available with the apartment were brilliant! We would recommend this place to anyone and will defiantly be back! 😊
The only thing was the life guard was very rude on the last day
“Apartment myself & Julie 10/10”
Breakfast in the cafeteria great value
Breakfast in the restaurant €15.95 not value at the price
“AVOID!”
Complex itself was really nice, great pool, really good restaurants with plenty of options and lots of activities for kids.
AVOID!!Apartment was in terrible condition, and was falsely advertised on booking. What they advertised as a second bedroom was a balcony patio extension with glass walls, no privacy amd a small sofa bed that would struggle to fit two people. There is no air conditioning either, unless you count two ceiling fans. We found unwashed dishes and cutlery on arrival. Some of the pots and had not been washed after use and covered in dried food. The window from the bedroom to balcony doesn't lock meaning it's not secure. Bathroom was not very clean with a fithy shower curtain. The way the shower is positioned in the jacuzzi bath results in the water pooling and draining onto the floor towards the washing machine (we had to use three towels to mop up). Bed linen was old and towels were worn and smelling of damp. We raised this with the host and they replaced our towels and bed linen plus new shower curtain. We appreciated the response and thought we could deal with the set up for the rest of the week since the complex was so nice. Then, halfway through our stay, the electricity tripped while cooking one evening, which left us in darkness and throwing out half cooked food. The host was texting tips on how to reset but none worked. We were lucky we could use the restaurant downstairs and managed to reset some of the trip switches after a couple of hours giving us light for the night. When it happened again the next morning, we contacted the host in the morning and they sent an electrician later that day. It meant we didn't have access to the apartment as he had to check all the appliances and then get new parts for the switch board. Again, we were lucky we had the pool area and somewhere else to eat that day. Unfortunately, there was limited contact from the host,didn't answer calls and only used text. After the incident with the electricity, zero contact and no response to us.
“Pleasant”
Further away from see. Pool was nice. Apartment is already “used”, electricity not working well, bath already “old”. Terace very nice on the other hand on top of restaurant so its smell sometimes (cooking).
“You can do so much better.”
It was spacious.
For the price I paid, the whole place is in need of an total update. Bed pillows were sofa cushions, not real pillows. No AC, so don’t even think about coming here in the summer. And every light bulb in the place could light up a stadium, I walked around in the dark so I didn’t have to turn on any lights.
Torviscas Fantastic Apartment with Pool and Private Terrace · Adeje
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