TSA Sepulveda

The instructions to get and use the digital keys are provided in English but not written in good English. For example, you have to click on a link in the email you get from them on the day of arrival but the English was not good. A couple of steps were missing "the code to the outside door is - ".... and it was blank, so it states there should be a code but there is no code,... You click the link and have to download an app you don't know anything about, import the link to get the digital keys. The key titles were not worded well - meaning there is one to get into the building, there are actually two building access doors and you use the same key twice. There is a separate digital key for the apartment door. pictures of the process would be most helpful, the steps to use the digital keys are written from the point of view of someone who is familiar with the process and not from a "never used visitor point of view". When I called the phone number to get help the person was rude and even ended the call with "do not call here again.....". So we stumbled through by actually watching a few people come and go and then trial and error. Once you see it work - it works. CAUTION: The reservation shows check out time is 11am. My party was a little miffed when I said to take everything with us to breakfast across the street at 9am. A gut feeling I had about not getting back in the building was correct, ... we tried to get back in to use the restroom before our ride and the digital access was cut off immediately when we left the building even though it was a few hours before checkout time. So, on the day of departure - take everything with you regardless of the checkout time. Turns out it was actually cut off at 2am - thank goodness we are not party animals.

1. When we raise the question to staff, didn’t even acknowledge it properly. We had to request information from a complete stranger who stayed in the apartment to get help. The phone number was not usable for international sim. !!! We have wasted more time just to locate the place!! 2. Not recommend to people who are not good with technology. There is NO KEY to the property. You simply get a link to open doors!!!!! And you don’t get the link until 3PM!! 3. Location of the property is very unsafe. It’s full with thieves!!! We lost a bag pack in board day light! 4. They don’t have / offer a hot kettle to boil some water for tea. Terrible Experience – Not Recommended for First-Time Visitors! If you’re visiting Barcelona for the first time, PLEASE do not book this apartment. The entire experience was stressful and disappointing from start to finish. The listing is misleading – they claim you need to pick up the key at a different location, but there is no physical key at all. Instead, they send you a complicated link to open the door, which is extremely time-consuming and unreliable, especially after a long journey. Worse still, the apartment is located on a very unsafe street. While we were struggling to figure out the key situation, our backpack was stolen right in front of our eyes. This area is full of thieves and pickpockets – not a safe or welcoming place for tourists, especially families or couples. The apartment itself is not worth the hassle or the risk. It may look like a cheap option, but trust me, the safety and frustration costs far outweigh the savings. I strongly recommend booking a proper hotel with reliable service and security, especially if you’re new to the city. To make matters worse, the customer service was rude, unhelpful, and completely inflexible. It felt like they didn’t care at all about our situation, and as foreigners, we were treated with very little empathy or support. Save yourself the trouble and avoid this place at all cos