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Verified reviews from real guests who have already stayed here.
Excellent location, close to the beach.
Mixed experience with agency communication, but otherwise standard service.
No specific mentions, assumed standard quality for this hotel tier.
Great amenities like a large pool and well-equipped rooms.
Overall a positive experience with some room for improvement.
Well-equipped apartment but noted issues with noise and linen quality.
“Good location , good facilities in the room, comfortable and very clean”
“Disappointed!”
The view was great. Good air conditioning. White goods were fine. The staff allowed a late check out.
It took us an hour from arriving to be able to get understandable instructions on how to get in. Eventually we were provided with a code for a key safe. We then had to go on a treasure hunt to try to find the key safe. We admitted defeat and finally was sent a video showing the hiding place. All this really stressed my disabled husband so not an auspicious start There were no basics available e.g. tea bags, coffee, sugar, milk and worse still I found crumbs in the cupboard beside the toaster when I was searching for the power base for the kettle which wasn't present so we had to use a pan to boil water the whole holiday even though I reported these things the first day. The crockery and cutlery were mismatched, some chipped and cutlery poor. There was no information available on nearest shops, things to do, entertainment, taxis, emergency services. I was under the impression that we had various apps available on the TV but I couldn't get Netflix, Prime or any of the others. The welcome email/message said we would need to carry the pool cards to use the pool. The pool was not available and there were no sunbeds either. There was no toiletries provided. We were bitten several times so maybe it would be a good investment to supply an electric bug killer. I wasn't aware it was a shingle and not a sandy beach. A lot of places were closed.
“Overall, a nice place to stay.”
The location was great. Property was of good quality and was mostly well equipped. The view of the sea was very nice. The host was friendly and helpful, staying in contact at all times through WhatsApp. Off-street parking underground was a good plus.
The quality of some items was a little bit disappointing. Polyester bed sheets (please replace for cotton!) and some stuff in the kitchen like blunt knives and non-stick pans, which have been burned by previous guests. Nothing too bad. Also, make sure you buy/bring your own laundry detergent, condiments, salt, sugar, etc, as none is left. It sounds like a lot, but they are really minor points and did not have a bad effect on our stay!
tuGuest Las Salinas Beach - Free parking · Roquetas de Mar
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