tuGuest Station 2 apartment

Not enough utensils, no wine opener, broken coffee maker, and saw a few bugs. We were staying a week so asked for additional forks and wine opener and received a message that they would bring additional forks , but it never happened. Asked again and no response which was disappointing. It should be noted there is no separate dining space. There is a dining table in the living room between the couch and the tv, but this was awkward with 5 people. The drain in hall shower is very slow and the shower,near the bedrooms, won’t keep water from running out into the rest of the bathroom. Design flaw.

From the moment we were on our way to the apartment, communication was almost non-existent. The company doesn’t answer the phone and takes days to reply to emails. We booked for 6 people, but they only wanted to provide us with one key for all of us (my grandmother is elderly, and we didn’t want to wake her up every time we arrived). Additionally, we paid €650 for three nights, but the quality was very poor: • The apartment has one double bed, three single beds, and a sofa bed. The issue is that the person sleeping on the sofa bed has no privacy because it’s in the living room. We called the company to request an extra bed or to be moved to another apartment (they manage over 100), but they said they’d call us back with a solution and never did. On top of that, the heating system in one of the rooms didn’t work, so we had very uncomfortable nights. • There weren’t enough utensils for everyone — only 3 spoons for 6 people. • The apartment had insects, and the walls were stained. We don’t believe the quality matches the high price we paid: €650 for just three nights.

The parking was not easy, but this is typical for Granada. There is a paid nearby parking three blocks away. It costs 22 Euros per day. You may find a free spot on the street after 9 PM, but you need to search. I was lucky to find a spot for three nights out of four.

Building has no marker on the street, hard to identify. The remote key did not work and so we were not sure if we got the right building. A guy showed up after we messaged the property, but he kept saying he didn’t know if it was called tuguest apartments until we insisted to go in to check our room ourselves. The property also has no luggage storage facilities and we had to pay EUR5 per luggage to store it in a nearby shop. Shower cubicle in one of the rooms had no edge and water flowed out.