U232 Hotel

AVOID! This hotel has completely ruined my trip. ​Instead of relaxing in a good 4 star hotel on a busy two-day trip, I suffered in uninhabitable conditions and was shouted at by the receptionist. My nightmare started at the check-in when I was charged a €50 deposit on top of the room fee, which wasn't mentioned at the time of booking. Ok, this happens. but they didn't give me any receipt, just the room key. When I kindly asked for a detailed invoice that would mention the €50 deposit fee, I only got a receipt for the room. ​When I insisted that they were obligated to provide me a receipt for the deposit, an employee named Pablo verbally abused me in front of the lobby, and then started speaking about me in Spanish to other clients! I have never been treated like that by customer "service" in my life. I had nothing else to do but to go to my room as it was very late. I thought my nightmare would end there, but it was only the beginning! I found a room with 29 degrees (that's in April when it's only 10 degrees outside). I couldn't sleep because it was either too hot, or I would switch on the AC and it would blow directly to my bed, very cold air, no matter the temperature I chose. ​The room looked nothing like 4 stars. Look at pics: bathroom sink all cracked, bathroom door with water damage, floor worn out and stained. A bad hairdryer, no toothbrush, no slippers or a robe. They didn't even give a free bottle of water—and their "free coffee" was a Nescafé! After a sleepless night, I reported everything to the reception—other employees seemed nice and promised to do something. However, when I came back, it was Pablo again... I can't believe an employee can verbally abuse a customer and still be working there! I had no choice but to spend another sleepless night in a hot sauna. When I checked out, another guest reported they had no heating and were forced to sleep in jackets. So obviously, the building’s climate control is a total failure!

Lovely hotel, staff were very friendly and helpful, room was clean and cleaned well as were all public spaces. Room with interior facing balcony were clean and comfy though not huge. The bar was chilled and staff friendly and helpful, connection by metro to the centre was easy and location was good. We had breakfast round in one of the many many bakery/ pastry shops close bye. We would come back.

The hotel staff and reception were warm and delightful! I would gladly recommend and stay here again in the future. Everyday, housekeeping left the room in perfect condition. The hotel is well situated in the eixample district and close to the metro and many other tourist attractions and restaurants. Would highly recommend this hotel as it provided great value!

Just returned from a 4 night stay at the U232 Hotel Rooms are spacious with comfortable beds and pillows for a good night sleep after sightseeing during the day Barcelona Breakfast is average only went once since was on a room only basis but enough of items to get you started for the day a nice touch was the fresh orange juice The bar serves a limited menu starting from the afternoon till evening went on the first night portions are well sized and good value for money took the Iberico and Hummus dish What makes this hotel special is the friendliness of the staff everyone is there to give you recommendations on sightseeing and where to eat alot of restaurants around the area of the hotel A special mention to Vanessa who gave me a map with recommendations where to visit , time was limited for 4 nights so would recommend a week at least to see much more of Barcelona This was my first time visiting the country and will not be the last as plan to come again and will be recommending the Hotel to family and friends Thank you for the enjoyable stay

Lovely hotel in Barcelona city. Stylish outside and in. Very welcoming team. Nice bar area with comfortable seating. Breakfast is tastefully done, excellent staff.

After reading some reviews we were apprehensive about our two night stay. We were pleasantly surprised and would definitely return. We booked a balcony room. On arrival we were offered a room on the first floor at the front on the hotel or a room on the 8th floor at the rear of the hotel, we chose the latter as the road at the front is very busy and the hospital is nearby, so sirens can be heard when outside! The room 808 was large with a huge king bed, lovely decor and a nice sized balcony overlooking residential square, large bathroom, great shower and a safe, tea coffee etc The barman was very friendly and makes the best GnT we had room only as there are plenty of cafes around.