Name: Universal Hotel Neptuno - Adults Only
Address: Llaut, 34, Playa de Palma, Spain
Rating: 8.6

lisa

spainhotels · 26 Jul 2025 · NZ

2.5/5

“Disappointing for what we paid.”

The best

Food and cocktails in restaurant were good. Pool was nice and the young lady on the pool bar was lovely.

To be improved

The hotel lost power the first night, no air con,no running water until 8am next morning. Had to sleep with balcony door wide open as over 30 degrees. No apology from staff or offers of discount. Very noisy first night as people partying in street till 6am. Better second night.

Feedback from a real guest

Warren

spainhotels · 07 Jul 2025 · DE

0.5/5

“Terrible”

The best

Cheap and nasty - full of German drunks

To be improved

Tacky - breakfast is awful and rooms are plastic from top to bottom

Feedback from a real guest

Thakita Hörwein

spainhotels · 17 Jun 2025 · TH

4.5/5

“Beach in front of the hotel, cleanliness”

The best

Beach in front of the hotel, cleanliness

Feedback from a real guest

Mirko

spainhotels · 20 May 2025 · IE

1.5/5

“Location · Cons: Heated swimming pool not working. Freezing cold. Spa not working. Not advised when I booked. I would have choose an other hotel if I knew. . As the weather wasn't exceptional. Shower not always hot, if you wanted hot. At the checkout, the only question was if we used the minibar... Any apologies about the lack of services.. Don't buy the cocktail spheres.. waste of money and they serve it on a paper tissue.. I ordered a Cuba libre and got ice and lemon in the glass.. A 4 star hotel.... 🤦🏻‍♂️ I will not recommend this hotel to be honest..”

The best

Location

To be improved

Heated swimming pool not working. Freezing cold. Spa not working. Not advised when I booked. I would have choose an other hotel if I knew. . As the weather wasn't exceptional. Shower not always hot, if you wanted hot. At the checkout, the only question was if we used the minibar... Any apologies about the lack of services.. Don't buy the cocktail spheres.. waste of money and they serve it on a paper tissue.. I ordered a Cuba libre and got ice and lemon in the glass.. A 4 star hotel.... 🤦🏻‍♂️ I will not recommend this hotel to be honest..

Feedback from a real guest

Femke

spainhotels · 03 May 2025 · IT

2.0/5

“Room was clean · Cons: If you're after the full "Temu" experience—confusing, chaotic, and oddly aggressive—this hotel has you covered. From unclear instructions about a sketchy external payment link (followed by booking cancellation threats) to total radio silence when calling them for help, the disaster started before I even arrived. Despite advertising as adults-only, the vibe is more drunk teenager hangout than serene. Everyone, business attire or not, gets hit with a printed rule list and a stern lecture from a night time receptionist who’s never cracked a smile, learned to multitask, let alone read a room. The rooms themselves were fine, but the false advertising, absurd house rules, and downright rude service (“Read this.” “Yes, Go to your room.” “You must spend money here if you want to eat.”) left me wondering if I was on a hidden camera show. Flying in freshly off a tourism convention, I genuinely felt embarrassed—for the hotel. Unless you’re nostalgic for being scolded by a joyless authority figure, do yourself a favor and book literally anywhere else.”

The best

Room was clean

To be improved

If you're after the full "Temu" experience—confusing, chaotic, and oddly aggressive—this hotel has you covered. From unclear instructions about a sketchy external payment link (followed by booking cancellation threats) to total radio silence when calling them for help, the disaster started before I even arrived. Despite advertising as adults-only, the vibe is more drunk teenager hangout than serene. Everyone, business attire or not, gets hit with a printed rule list and a stern lecture from a night time receptionist who’s never cracked a smile, learned to multitask, let alone read a room. The rooms themselves were fine, but the false advertising, absurd house rules, and downright rude service (“Read this.” “Yes, Go to your room.” “You must spend money here if you want to eat.”) left me wondering if I was on a hidden camera show. Flying in freshly off a tourism convention, I genuinely felt embarrassed—for the hotel. Unless you’re nostalgic for being scolded by a joyless authority figure, do yourself a favor and book literally anywhere else.

Feedback from a real guest

Zofia

spainhotels · 28 Apr 2025 · AU

4.0/5

“Comfortable”

The best

The hotel was in a good location, easy to find, it was clean. The staff were friendly and helpful.

To be improved

Nothing particularly. I think it's more that I don't like Mallorca

Feedback from a real guest

Universal Hotel Neptuno - Adults Only