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Verified reviews from real guests who have already stayed here.
Not explicitly mentioned, assumed standard quality for this hotel tier.
Some positive experiences reported with staff, though the service was inconsistent.
Good connectivity to the city via metro, but negative aspects due to nearby garbage collection.
Mixed experiences with more negative aspects influencing the overall stay.
Basic amenities available, but some were poorly maintained or inconvenient.
Complaints about uncomfortable beds and poor room maintenance.
“Nowhere near the centre but a budget stay for one night”
Good value for money. Customer service excellent.
We booked it for the pool, which closed at 9pm and didn’t open til 12 noon which was after we checked out
“Bad”
Very bad experience. Adviced them we would be arriving 2:30. Got given an option of 2pm or 4pm. Meaning we were left to stand outside the apartment block for 1 hour and a half in the 40° heat. When it turned 4pm we rang to ask where they were to be told someone is coming by tram and would be a further 25 mins. The apartment is next door to Madrid's industrial dustbin. The smell was horrendous! You are in the middle of an industrial area with no bars or restaurants open on the Saturday your only option is to jump on a tram. The man who met us with the keys was puffing and huffing as he walked miles in front of us to the apartment door. The Aircon didnt work. There was no hot water and the bed was very uncomfortable. Over all we were very disappointed. No customer service, no upkeep on the apartment. Would not recommend
Very bad experience. Adviced them we would be arriving 2:30. Got given an option of 2pm or 4pm. Meaning we were left to stand outside the apartment block for 1 hour and a half in the 40° heat. When it turned 4pm we rang to ask where they were to be told someone is coming by tram and would be a further 25 mins. The apartment is next door to Madrid's industrial dustbin. The smell was horrendous! You are in the middle of an industrial area with no bars or restaurants open on the Saturday your only option is to jump on a tram which is a 15 minute walk away. The man who met us with the keys was puffing and huffing as he walked miles in front of us to the apartment door. The Aircon didnt work. There was no hot water and the bed was very uncomfortable. Over all we were very disappointed. No customer service, no upkeep on the apartment. Would not recommend
“Great hotel”
The room was fantastic and the staff were brilliant!!
N/A
“Very good”
“Exceptional”
Good and comfortable apartment. Has everything you need for staying
“Install the window!”
Calm place, good access, very clean, well equiped kitchen, parking available
Missing half window in living room caused almost impossible balance of temperature, bed and sofa were not comfort for sleeping. The main issue is the missing window
Valleca Tren Sierra Guadalupe 1 · Madrid
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