Villa Alisa

We arrived to a severe ant infestation throughout the accomodation but in particular in the kitchen area and surrounding the entire perimeter of the villa and around the pool area. We have travelled the world and appreciate that you will find ants ,cochroaches and other pests in hot climates. However there was a disproportionate amount of both ants and cochroaches in the villa itself - 1000s in fact. We contacted the management company straight away who were very good at saying how disappointed they were with the situation and that the manager would come round and treat the infestation. They sent lovely messages of concern the day we complained and the following day outlining that pest control would attend and take action. However nobody ever arrived throughout our 4 day stay but did leave a half empty can of insecticide in a black black attached to the gate. We purchased 4 cans of ants and cochroach killer ourselves which seemed to keep the infestation at bay by the third day of our 4 day stay. It was such a shame as the villa itself although very dated and basic in terms of equiptment was really nice. The infestation needs professional treatment however we were able to contain for the most part ourselves with over the counter pest control. If I were the owner I would be on to the management team about the upkeep of the property. It's in a lovely spot with a great pool however the state of the villa with 100s of ants and a few dead cochroaches in the kitchen on arrival really did set the tone for our stay. We were told we couldn't check in slightly early on arrival as the cleaning team would have been in cleaning the property from the previous guests. With the amount of ants and cochroaches in that kitchen it seemed unlikely the cleaning team had been in on the day we arrived. There were dead cochroaches under the beds which looked like they had been there a while. The other issue we were not forewarned about was the road works outside.

Beds not that comfortable

The whole villa needs a refresh, particularly the kitchen where door hinges were loose and surfaces were in need of recoating or replacement, particularly the sink. There were insufficient kitchen supplies to have a full dishwasher load and still have enough to use and we were only 4

The villa needs updated.

Beds are very hard, did not sleep well. Inside of property could do with some attention, particularly the kitchen.