VILLA CARMEN MENYBER

Fridge didn’t work and had to be replaced but not until we had repeatedly contacted the managing team. 1 member of our group needed to keep insulin refrigerated, plus we had bought food and drinks so a fridge was imperative Filthy sun loungers Filthy fan in the kitchen Beds were extremely uncomfortable Broken blind in bedroom Lack of shower curtain which caused a slip hazard in the en-suite No mirrors on bedrooms No key for back door No WiFi

When we arrived we were very disheartened by several things. 1. Air-con only in the bedrooms and we were provided one tiny fan for the rest of the vast living areas. Please put this in your property description!!! 2. There are no pool towels provided - this is not mentioned in their booking.com ad and given every other villa we have stayed in has provided these we did not bring any. We had to go to Aldi and get towels for our party of 7. An expense we could have done without. Please put this in your property description!!! 3. The sun loungers were dirty. When we told the rental office we were told this was the responsibility of the owner and they would ask him to rectify. He never showed up the whole 10 days we were there. Given pool towels were also not provided, we had to get something to cover these in Aldi also - more expense. 4. There were 2 fridges - neither were working and we were not told about this. We arrived with a full Aldi grocery shop and nowhere safe to put our cold food (more wasted expense). The morning after we arrived I received a call from the rental office to say a fridge would be arriving that day (we'd still at this point not been made aware of this and I had sent two emails since my arrival which were not addressed at this point) It was on that call that I asked about the list of items I sent them an email on that were not satisfactory. 5. One of the 2 showers was missing a shower curtain 6. There were 4 parasol bases but only 1 parasol (a broken one was left by the side of the pool) 7. Trash floating in pool upon arrival 8. Picking up the keys was inconvenient particularly if you need to leave early to get to the airport and their office only opens at 8am! There's a locked box on the gate - why can't they use this?! 10.No welcome pack with phone numbers to call or how to use anything in the house etc. Very impersonal

Some lamps didn't work and the beds were not that comfortable. There wasn't enough shade by the pool area. The shower holder in the en-suite was loose so the shower head was crooked.