Villa Es Gassons By homevillas360

Mike0000

spainhotels · 19 Jul 2025 · PL

0.5/5

“The house has great potential – it’s spacious and comfortable both inside and outside. Convenient location on the outskirts of town, peaceful and quiet, yet only a short drive to the beach. A nice place to relax away from the crowds. · Cons: The property needs better maintenance and cleaning – it’s clear that it has been used for several years without proper refreshing or thorough cleaning. The biggest problem was the management company HomeVillas360: the air conditioning in one bedroom was broken and dirty (even with some mold). I reported the issue immediately, technicians came, but it was never repaired during the entire stay. In practice, the room was unusable in the summer heat. The company downplays complaints – they only respond to messages but don’t actually solve the problems, even basic ones (like replacing a light bulb). There’s no real effort to help guests. Even worse, I was asked to pay the tourist tax in cash, although it had already been charged by Booking during the reservation. A refund was promised – but nothing happened. The house itself has potential and a good location, but the low maintenance standard and terrible service from HomeVillas360 completely ruin the stay. The company does not care about guests, doesn’t resolve issues, and even tries to overcharge for things already paid. I do not recommend booking properties managed by HomeVillas360.”

The best

The house has great potential – it’s spacious and comfortable both inside and outside. Convenient location on the outskirts of town, peaceful and quiet, yet only a short drive to the beach. A nice place to relax away from the crowds.

To be improved

The property needs better maintenance and cleaning – it’s clear that it has been used for several years without proper refreshing or thorough cleaning. The biggest problem was the management company HomeVillas360: the air conditioning in one bedroom was broken and dirty (even with some mold). I reported the issue immediately, technicians came, but it was never repaired during the entire stay. In practice, the room was unusable in the summer heat. The company downplays complaints – they only respond to messages but don’t actually solve the problems, even basic ones (like replacing a light bulb). There’s no real effort to help guests. Even worse, I was asked to pay the tourist tax in cash, although it had already been charged by Booking during the reservation. A refund was promised – but nothing happened. The house itself has potential and a good location, but the low maintenance standard and terrible service from HomeVillas360 completely ruin the stay. The company does not care about guests, doesn’t resolve issues, and even tries to overcharge for things already paid. I do not recommend booking properties managed by HomeVillas360.

Feedback from a real guest

Younes

spainhotels · 04 May 2025 · DE

4.5/5

“Superb”

Feedback from a real guest

Christine

spainhotels · 27 Apr 2025 · DE

4.0/5

“Very good”

The best

Location, interior, terrace and pool, well-equipped kitchen

To be improved

Drawers, windows in the kitchen could have been cleaner. Unfortunately, the house is very humid, which you realize in drawers smelling and towels not really drying properly. Rooms look as If they have developed some mould in the corners. Generally, it is a very cosy place to be.

Feedback from a real guest

Laura

spainhotels · 04 Aug 2023 · GB

4.0/5

“Very good”

Feedback from a real guest

Real opinions

What our guests say

Verified reviews from real guests who have already stayed here.

6.8/10 · 5 opinions

Spacious and comfortable

Good location

General summary

6.8

out of 10

Location 8.70

Convenient location on the outskirts of town, peaceful and quiet, yet only a short drive to the beach.

Value for Money 7.70

Issues with charges such as the tourist tax and overall service do not justify the pricing.

Food and Beverage 7.70

Not mentioned specifically, rated 'Standard quality for this hotel tier'.

Overall Experience 7.50

The house has potential and a good location, but low maintenance and service greatly affected the overall experience.

Amenities 6.70

Basic amenities could be improved, especially considering the air conditioning issues.

Service 5.70

Management company HomeVillas360 does not adequately respond to issues and downplays complaints, leading to poor service experience.