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Verified reviews from real guests who have already stayed here.
Host was very helpful, enhancing the overall experience.
Highly recommended for a relaxing stay.
Overall value reflected the quality and services offered.
Centrally located with good parking availability.
All necessary amenities were provided, including a well-equipped kitchen and pool.
Villa is very clean and private, well-maintained.
“Exceptional”
Very good contact with the owner. Good location. The house has everything you need. Quiet area.
Latch door, always keep keys with you because you may have a problem 🙂
“Disappointing”
“Beautiful holiday with family”
The pool and bed was very comfortable
“Excellent stay and we will recommend to family and friends”
It was clean, loved the outdoor area, bbq and pool
We liked everything
“Dirty pool and difficult with a young family - owner did not take much responsibility for the issues”
The Villa was really nicely laid out and had all the amenities you could want from a holiday home including a BBQ.
The pool on arrival was visibly dirty and after using the pool my children received irritation (One so bad we has to get medical treatment) so we contacted the host who sent out a pool technician - reported on the Sunday and came on the Monday earlier than the Tuesday originally planned which was great. The technician told us the water wasn't safe, it was treated and we waited 24 hours for him to return and let is know the water was safe. We returned to the pool but the water was still off and could still see it was visibly dirty. I offered to clean the pool and was asked not too and said the cleaner would come on Saturday so didn't use the pool again until then. We were out for the day and left the keys for access and when we returned the pool was not cleaned. I contacted the owner on the Sunday who said we didn't allow access as we were not in. We were not informed to be in and were told earlier in the week to always leave the keys in the lock box. The pool was never cleaned during our stay - I am in no way complaining about leaves (From the beautiful gardens) or bugs as this is part of what I would would expect having stayed in many Villa's before. We were assured the pool was checked and cleaned before our stay which I don't dispute but did mention maybe the company were not doing the job they should be doing. I also reported a bad smell in one of the bedrooms which wasn't really addressed and we ended up just putting up with. We paid a premium price for a Villa with a pool which we were hardly able to used and a host who was always very responsive but took little accountability for the issues that we faced sending me to the great reviews they have (Which is part the reason we booked) and this had never happened before - I did say there is a first time for everything and sometimes these things happen but did not seem to care bar apologies. I contacted Booking.
“Excellent stay clean spacious villa a lovely owner with good comuncation what more can you ask for 10/10 :D will def”
Beautiful place everything you need in the property
Nothing to dislike
Villa Holiday World · Maspalomas
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